We have other current jobs related to this field that you can find below

  • Help Desk Support Specialist

    3 days ago

    Atlanta, Georgia, United States Motion Recruitment Full time

    About the RoleMotion Recruitment is seeking a skilled Help Desk Engineer to join our team in a full-time capacity. As a Help Desk Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via phone and emailDiagnose and...

  • IT Help Desk Support Specialist

    2 months ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...

  • IT Help Desk Support Specialist

    2 months ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    IT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...

  • IT Help Desk Support Specialist

    2 months ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Job: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...

  • IT Help Desk Support Specialist

    2 months ago

    Atlanta, United States Resolution Technologies, Inc. Full time

    Job: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...

  • Help Desk Analyst 1

    6 days ago

    Atlanta, United States State of Georiga Full time

    Criminal Justice Coordinating Council The Criminal Justice Coordinating Council (CJCC), Criminal Justice Unit (CJ), funds numerous adult programs throughout the state aimed at improving treatment, recidivism, and crime reduction outcomes. Funding is Help Desk Analyst, Help Desk, Analyst, Operations, Technology

  • IT Help Desk Support

    2 months ago

    Atlanta, Georgia, United States Element Technologies Full time

    3.7 Atlanta, GA Atlanta, GA Contract Contract $21 - $23 an hour $21 - $23 an hour 1 day ago 1 day ago 1 day ago Qualifications: Proven experience in a Service Desk or IT support role. Required 2 years of technical support experience. Proficiency in using ServiceNow for incident and request management Excellent communication and inter personal skills. Strong...

  • IT Help Desk Technician

    3 weeks ago

    Atlanta, United States SCP ENT & Allergy Services, LLC Full time

    Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have strong...

  • Help Desk Analyst

    2 weeks ago

    Atlanta, Georgia, United States IDR, Inc Full time

    3.8 Atlanta, GA Atlanta, GA Temporary Temp-to-hire Full-time Temporary Temp-to-hire Full-time Up to $21.50 an hour Up to $21.50 an hour 2 hours ago 2 hours ago 2 hours ago Help Desk Analyst 1 One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA This individual will provide technical assistance to computer users in...

  • Help Desk Analyst

    2 days ago

    Atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • Help Desk Analyst

    1 day ago

    atlanta, United States The Intersect Group Full time

    We are seeking a Help Desk Analyst with at least 2-4+ years of Technical Help desk Support experience. The role involves 100% phone support for various applications, requiring someone who can quickly adapt.Required Qualifications:CompTIA A+ 2-4+ years in a helpdesk/tech support roleSkills:CitrixActive Directory (password resets, account access)Familiarity...

  • IT Help Desk Technician

    3 months ago

    Atlanta, United States Senta Partners Full time

    Description Job Summary: We are currently seeking a skilled and customer-oriented IT Help Desk Technician to join our team. In this role, you will be responsible for providing technical support and assistance to our employees and clients, resolving IT-related issues, and ensuring smooth day-to-day operations of our IT systems. The ideal candidate should have...

  • Help Desk Engineer/ Support

    5 days ago

    Atlanta, United States Motion Recruitment Full time

    An Atlanta-based construction distributor company is looking to scale their engineering department. They are hiring for a Help Desk Engineer to work for them full-time, on-site 5 days a week in metro Atlanta, GA. This company is looking for someone who is eager to be hands-on grow their skillset in the industry as well as their career. Day to day...

  • Help Desk Engineer/ Support

    4 weeks ago

    Atlanta, United States Motion Recruitment Full time

    An Atlanta-based construction distributor company is looking to scale their engineering department. They are hiring for a Help Desk Engineer to work for them full-time, on-site 5 days a week in metro Atlanta, GA.This company is looking for someone who is eager to be hands-on grow their skillset in the industry as well as their career. Day to day priorities...

  • Help Desk Support

    2 weeks ago

    Atlanta, United States HHS Technology Group, Inc. Full time

    WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day.HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors.WHAT WE DO: HHS Tech Group creates innovative, purpose-built...

  • Help Desk Support

    2 months ago

    Atlanta, United States HHS Technology Group, Inc. Full time

    WHO WE ARE: At HHS Tech Group (HTG), our work matters, and each of us makes a difference in the lives of people every day. HTG is a leader in the development and delivery of innovative, purpose-built modular software and technology solutions to clients in the commercial and government sectors. WHAT WE DO: HHS Tech Group creates innovative,...

  • IT Help Desk Support Technician

    3 weeks ago

    Atlanta, United States Econ One Research, Inc. Full time

    Job DescriptionJob DescriptionWho We AreWe are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The RoleWe are seeking a highly motivated and...

  • IT Help Desk Support Technician

    3 months ago

    Atlanta, United States Econ One Research, Inc. Full time

    Job DescriptionJob DescriptionWho We AreWe are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project. About The RoleWe are seeking a highly motivated and...

  • Help Desk Specialist

    3 months ago

    Atlanta, United States Metas Solutions Full time

    Job DescriptionJob DescriptionAbout Us:Metas Solutions is a professional services firm headquartered in Atlanta, GA. We are an 8(a)-certified, Woman Owned Small Business (WOSB/EDWOSB) headquartered in Atlanta, GA, with offices at StudioPlex in Atlanta's Old Fourth Ward neighborhood. Metas is a professional services firm that offers technical assistance...

  • Help Desk Support Specialist

    1 day ago

    Atlanta, United States Supportwave Full time

    IT Helpdesk Support - Tier 1Type:Hybrid - 2-3 days in office, 12 Month ContractLocation: Atlanta, GA, 30318Salary:$48,000 per annumStart Date:1 November 2024Please submit your resume and complete the following form:Job Overview:Our client is seeking a proactive, energized, and dynamic Tier 1 IT Helpdesk Support professional with a great attitude and a...

Help Desk Support Spclst 1

2 months ago

Atlanta, United States Argyllinfotech Full time
Job DescriptionJob DescriptionManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.

Key Responsibilities:

- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.

- User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.

- Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.

- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.

- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.

- Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.

- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.

- Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.

Work Schedule: Monday - Friday Onsite

Qualifications:

- Proven experience in a Service Desk or IT support role.

- Required 2 years of technical support experience.

- Proficiency in using ServiceNow for incident and request management.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and technical troubleshooting skills.

- Ability to work effectively in a high-demand environment with challenging users.

- Commitment to maintaining a high level of customer satisfaction.

Preferred Qualifications:

- Previous experience in a similar Service Desk or support and problem resolution role.

- Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role.

Familiarity with remote support tools and techniques