Energy Quality Assurance Specialist

2 months ago

Chicago, United States Community and Economic Development Assoc Full time
Job DescriptionJob Description

JOB DESCRIPTION

Title: Quality Assurance Specialist

Department: Energy Services

Location: Central Office

Reports to: Quality Assurance Supervisor

FLSA Status: Non-Exempt

Employment Status: Full-Time

Review Date: 09/02/2021

Revision Date: 11/02/2021

Summary/Objective

Under the direction of the Quality Assurance Supervisor, the Quality Assurance Specialist will be responsible for supporting various quality assurance initiatives. The Quality Assurance Specialist will create and maintain Standard Operations Procedures (SOP), process reviews, conduct audits, and other quality assurance projects to ensure the department meets and maintains the highest quality standards. This position routinely handles highly sensitive and/or confidential information and will represent CEDA in a variety of capacities. Must demonstrate good judgment, an ability to be approachable and professional, solid problem solving skills, an ability to handle multiple tasks, an ability to be self-motivated and well organized, and maintain strict confidentiality.

Essential Functions

  • Perform and document quality assurance activities and make suggestions for improvements
  • Apply quality assurance standards to create and update SOPs, work instructions or provide supplemental training resources.
  • Ensures program processes comply with program policies, procedures, and quality standards through regular audits for multiple programs, call centers, processing, intake.
  • Suggests and implement supplemental training and provide resources in response to audit assessments, analysis, and observations.
  • Applies quality assurance methodologies to create, document, and validate adherence to organizational or departmental requirements.
  • Coordinates and executes projects as it relates to performance or process improvements.
  • Maintain goals and objectives set by Quality Assurance Supervisor and Training and Quality Manager.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Excellent verbal/written communication skills and effective interpersonal and organizational skills proven in a team environment.
  • Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
  • Knowledgeable about quality assurance methods and concepts.
  • Ability to work in a team environment
  • Strong attention to detail
  • Strong organizational and planning skills
  • Process Improvement experience preferred
  • Proven strong problem-solving skills and root cause analysis
  • Computer literate; proficient in Microsoft Office Suite: Word, Excel, Teams, PowerPoint, SharePoint, and Outlook.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment/Travel

While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area. Some local, county, or state travel may be required, including overnight stays. Employee is required to sit, use hands, stand, stoop, walk, talk, and listen while performing duties. General office equipment including personal computers, scanners, copiers, faxes, desk- and smartphones, and software programs. Occasional travel of distance may be required, especially suburban Cook County. Other travel of distance may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Requires normal range of hearing/vision.

Position Type/Expected Hours of Work

It is an administrative support level position requiring the exercise of discretion and independent judgment and is required to work a full time work week, as designated by the CEDA Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours.

Required Education and Experience

  • Associate’s Degree, or 3 years' experience in a customer service environment.

Preferred Education and Experience

  • Bachelors Degree desirable but not required.
  • Bilingual in English and Spanish.
  • Non-profit organization experience a plus.

AAP/EEO Statement
CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Must possess and maintain an applicable Illinois Driver License and Auto Insurance that meets the State requirement.

CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.

ADA Statement

The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  • Energy Quality Assurance Analyst

    1 week ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition Title: Quality Assurance SpecialistDepartment: Energy ServicesReports to: Quality Assurance SupervisorEmployment Type: Full-TimeSummaryThe Quality Assurance Specialist plays a pivotal role in enhancing the quality assurance processes within the Energy Services department. Under the guidance of the Quality Assurance Supervisor, this...

  • Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Aerotek Full time

    Job OverviewPosition Title: Quality Assurance SpecialistA prominent manufacturer in the heating components sector is in search of a dedicated quality assurance specialist.Key ResponsibilitiesThe selected candidate will be responsible for:Conducting and documenting the outcomes of quality assurance inspections on incoming supplier products.Performing initial...

  • Energy Quality Control Analyst

    4 days ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition Title: Quality Assurance SpecialistDepartment: Energy ServicesReporting To: Quality Assurance SupervisorEmployment Type: Full-TimePosition SummaryThe Quality Assurance Specialist plays a crucial role in enhancing quality assurance efforts within the Energy Services department. Under the guidance of the Quality Assurance Supervisor, this...

  • Salesforce Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Kforce Full time

    KEY RESPONSIBILITIES:Kforce is in search of a Salesforce Quality Assurance Specialist - Test Engineer. This position offers a predominantly remote work environment. Core Duties: The Salesforce Quality Assurance Specialist will engage in all phases of the Software Development Life Cycle (SDLC) including Scrum, Design, Code, Test, Deploy & Maintain....

  • Quality Assurance Specialist

    1 day ago

    Chicago, Illinois, United States BCforward Full time

    About the RoleBCforward is seeking a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of software applications that support business units or supporting functions.Key ResponsibilitiesDevelop, enhance, debug, support, maintain, and test software...

  • Renewable Energy Project Specialist

    1 week ago

    Chicago, Illinois, United States Elevate Energy Full time

    Job OverviewThe Solar Project Coordinator plays a crucial role in the Illinois Solar for All Program, which is managed by the Illinois Power Agency and administered by Elevate Energy. This initiative is dedicated to extending the advantages of solar energy and the clean energy sector to low-income and environmentally disadvantaged communities throughout...

  • Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Michael Page Full time

    Opportunity for AdvancementImmediate influence on quality processesStable company culture with long employee tenureAbout the OrganizationOur client is a prominent entity in the metals and steel sector, primarily catering to the automotive and aerospace industries. They are seeking to hire a Quality Assurance Specialist who will collaborate across various...

  • Fuel Quality Assurance Specialist

    5 days ago

    Chicago, Illinois, United States Menzies Aviation Full time

    Job Title: Fuel Quality Assurance Specialist at Menzies AviationOverview:Menzies Aviation is seeking a detail-oriented Fuel Quality Assurance Specialist to enhance our operational team. This position entails the assessment and examination of fuel products to ensure they meet established quality standards, while also maintaining accurate records and adhering...

  • Quality Assurance Specialist

    4 days ago

    Chicago, Illinois, United States Actalent Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at Actalent. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Quality Control: Perform wet chemistry lab analysis on raw materials, in-process, and finished products, including pH,...

  • Fuel Quality Assurance Specialist

    5 days ago

    Chicago, Illinois, United States Menzies Aviation Full time

    Job Title: Fuel Quality Assurance Specialist at Menzies AviationOverview:Menzies Aviation is seeking a detail-oriented Fuel Quality Assurance Specialist to enhance our operations. In this position, you will be tasked with evaluating and analyzing fuel products for various quality metrics, documenting test results, and ensuring adherence to safety and...

  • Fuel Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Menzies Aviation Full time

    Job Title: Fuel Quality Assurance Specialist at Menzies AviationOverview:Menzies Aviation is seeking a detail-oriented Fuel Quality Assurance Specialist to join our dedicated team. This position entails the selection and evaluation of fuel products to ensure they meet established quality standards, while meticulously documenting test results and adhering to...

  • Fuel Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Menzies Aviation Full time

    Job Title: Fuel Quality Assurance Specialist at Menzies AviationOverview:Menzies Aviation is seeking a detail-oriented Fuel Quality Assurance Specialist to enhance our operations. In this position, you will be tasked with evaluating and testing fuel products to ensure they meet stringent quality standards, documenting test results, and adhering to safety and...

  • Fuel Quality Assurance Specialist

    4 days ago

    Chicago, Illinois, United States Menzies Aviation Full time

    Job Title: Fuel Quality Assurance Specialist at Menzies AviationOverview:Menzies Aviation is seeking a detail-oriented Fuel Quality Assurance Specialist to enhance our operations. This position involves evaluating and analyzing fuel products to ensure they meet specified standards, documenting findings, and adhering to safety and environmental protocols. You...

  • Quality Assurance Automation Specialist

    1 week ago

    Chicago, Illinois, United States Donato Technologies, Inc Full time

    Job OverviewPosition: Quality Assurance Automation SpecialistLocation: Chicago, IL (Candidates must reside within a one-hour commute)Role Summary: As a Quality Assurance Automation Specialist, your primary responsibility will be to architect, develop, and execute automated testing scripts aimed at validating the quality and efficiency of our software...

  • Quality Assurance Specialist

    4 days ago

    North Chicago, Illinois, United States The Procter & Gamble Company Full time

    Position OverviewThe Quality Assurance Specialist plays a crucial role in ensuring the integrity and reliability of laboratory processes within The Procter & Gamble Company. This position involves:Conducting Routine Testing: Performing standard laboratory evaluations and assessments to ensure compliance with established specifications.Equipment Maintenance:...

  • Guest Room Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Davidson Hospitality Group Full time

    Overview:Are you dedicated to maintaining high standards of cleanliness and detail? Do you possess a keen eye for identifying areas that require improvement? Davidson Hospitality Group is in search of a Guest Room Quality Assurance Specialist to uphold our commitment to excellence in guest room presentation.Key Responsibilities:As a Guest Room Quality...

  • Energy Quality Control Analyst

    4 days ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewPosition Title: Quality Assurance ConsultantDepartment: Energy ServicesLocation: Central OfficeReports to: Quality Assurance SupervisorFLSA Status: Non-ExemptEmployment Status: Full-TimeSummaryThe Quality Assurance Consultant will play a pivotal role in enhancing the quality assurance framework within the Energy Services department. Reporting...

  • Quality Assurance Supervisor

    3 months ago

    Chicago, United States Promo Builder LLC Full time

    Job DescriptionJob Description The role of the Quality Assurance Supervisor is to lead the Quality Assurance team and directly support and contribute to the Customer Experience strategy and customer centric culture. The role communicates and delivers work to align the Company’s mission, vision and culture in all elements of customer experience.Our ideal...

  • Quality Assurance Validation Specialist

    1 week ago

    Chicago, Illinois, United States KYYBA Full time

    Position OverviewKYYBA is seeking a dedicated professional for the role of Quality Assurance Validation Specialist. This position is crucial for ensuring compliance and quality within our non-product computer systems.Key ResponsibilitiesAdherence to Quality Standards: Follow established ADC quality system protocols for the validation of non-product computer...

  • Quality Assurance Specialist

    1 week ago

    Chicago, Illinois, United States Chicago Financial Search, Inc. Full time

    Quality Assurance AnalystLocation: Chicago – Onsite for initial period then HybridPosition Overview:In this role, you will be responsible for ensuring the integrity of the final product by adhering to established Quality Assurance standards, cGMPs, SOPs, and PBA requirements. You will collaborate closely with our Quality Assurance, development, and client...