Current jobs related to Customer Experience Manager - San Antonio - Ambassador Theatre Group
-
Customer Experience Manager
2 weeks ago
San Antonio, Texas, United States Michaels Stores Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving business results.Key ResponsibilitiesLead and manage front-end operations to ensure...
-
Construction Customer Experience Manager
4 weeks ago
San Antonio, Texas, United States Toll Brothers Inc Full timeToll Brothers, a leading luxury home builder in the US, is seeking a seasoned professional to lead its Customer Care Department. As a key member of the team, the Construction Customer Care Manager will be responsible for ensuring that customer needs are met and exceeded. The ideal candidate will have a strong background in customer service, operations...
-
Customer Experience Manager
4 weeks ago
San Antonio, Texas, United States Michaels Stores Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to lead our store operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards.Key ResponsibilitiesLead Store Operations: Manage and...
-
Customer Experience Ambassador
2 weeks ago
San Antonio, Texas, United States Balfour Beatty Investments & Communities Full timeAbout the RoleA Customer Experience Specialist is a key member of our team, responsible for delivering exceptional living experiences for our residents. This role involves a wide range of property marketing, sales, and customer engagement activities.Key ResponsibilitiesManage and respond to all community inquiries in accordance with our Exceptional Living...
-
Customer Experience Specialist
3 weeks ago
San Antonio, Texas, United States HomeTeam Pest Defense Full timeAbout HomeTeam Pest DefenseWe are a leading provider of pest management services to homeowners and homebuilders, with a strong commitment to delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be...
-
Customer Experience Specialist
1 week ago
San Antonio, Texas, United States Best Buy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Consultant – Appliance Outlet to join our team at Best Buy. As a Sales Consultant, you will play a critical role in delivering a world-class customer experience and driving sales growth in our outlet store.Key ResponsibilitiesImplement assigned responsibilities from store leadership...
-
Customer Experience Specialist
2 weeks ago
San Antonio, Texas, United States Best Buy Full timeAbout the RoleWe are seeking a highly skilled Sales Consultant - Appliance Outlet to join our team at Best Buy. As a Sales Consultant, you will play a critical role in delivering a world-class customer experience and driving sales growth in our outlet store.Key ResponsibilitiesImplement sales strategies and initiatives to engage customers and build complete,...
-
Customer Experience Associate
3 weeks ago
San Antonio, Texas, United States JoAnn Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide a premium...
-
Customer Experience Specialist
3 weeks ago
San Antonio, Texas, United States Army & Air Force Exchange Service Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our Outdoor Living team as a Customer Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving sales growth in our outdoor living department.Key Responsibilities:Provide expert product knowledge...
-
Customer Experience Specialist
3 weeks ago
San Antonio, Texas, United States Conduent Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Conduent. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesAssist customers with inquiries and concerns...
-
Customer Experience Associate
4 weeks ago
San Antonio, Texas, United States Wise Up Creative Full timeJob OverviewAt Wise Up Creative, we are seeking a highly skilled and customer-focused individual to join our team as an Entry-Level Customer Service Assistant. This role is ideal for someone who is passionate about delivering exceptional service and support to our customers.Key Responsibilities:Provide timely and effective assistance to customers via phone,...
-
Customer Experience Specialist
1 week ago
San Antonio, Texas, United States Best Buy Full timeRole OverviewThe Sales Consultant - Appliance Outlet is a key member of the Best Buy team, responsible for delivering a world-class customer experience in the appliance outlet area. This role requires a strong ability to engage customers, build complete solutions, and maintain high velocity and service standards.Key ResponsibilitiesAs a Sales Consultant -...
-
Customer Experience Specialist
3 weeks ago
San Antonio, Texas, United States Best Buy Full timeJob Summary:The Sales Consultant - Appliance Outlet is a key member of the Best Buy team, responsible for delivering a world-class customer experience as the destination and authority for technology products and services.Key Responsibilities:Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to...
-
Customer Experience Specialist
4 weeks ago
San Antonio, Texas, United States Best Buy Full timeJob SummaryThe Sales Consultant - Appliance Outlet is a key role at Best Buy, responsible for delivering a world-class customer experience as the destination and authority for technology products and services.Key ResponsibilitiesImplement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build...
-
Customer Experience Specialist
3 days ago
San Antonio, Texas, United States Swig Exeter Plaza Full timeJob DescriptionAt Swig Orem State St., we're on a mission to deliver exceptional customer experiences that leave a lasting impression. As a key member of our team, you'll play a vital role in making this happen.We offer growth opportunities, with 99% of our management promoted from within, ensuring you'll have a clear path for career advancement.Enjoy...
-
Call Center Manager
3 weeks ago
San Antonio, Texas, United States Valencia Group Full timeJob SummaryThe Valencia Group is seeking a highly skilled Call Center Manager to lead the daily operations of our Central Reservations Office. As a key member of our team, you will be responsible for overseeing a team of agents, ensuring maximum efficiency, and maintaining high levels of customer service.Key ResponsibilitiesTeam Leadership & Supervision:...
-
Customer Experience Representative
4 weeks ago
San Antonio, Texas, United States Thalman Enterprises, Ltd. dba K. Charles & Co. Full timeJob Summary:K Charles & CO Salons and Salon Syzygy, a leading provider of luxury salon services, is seeking a highly skilled and customer-focused Front Desk Concierge to join our team at Thalman Enterprises, Ltd. dba K. Charles & Co.Key Responsibilities:Greet and welcome guests, ensuring a positive and memorable experienceSchedule appointments and manage...
-
Customer Experience Specialist
3 days ago
San Antonio, Texas, United States Swig Exeter Plaza Full timeJob DescriptionAt Swig Lantana, we're on a mission to deliver exceptional customer experiences that leave a lasting impression. As a key member of our team, you'll play a vital role in making this happen.We offer growth opportunities, with 99% of our management promoted from within, ensuring you'll have a clear path for advancement.Enjoy built-in pay...
-
Customer Experience Team Lead
3 weeks ago
San Antonio, Texas, United States Goodwill San Antonio Full timeJob SummaryAs a Customer Experience Team Lead at Goodwill San Antonio, you will play a critical role in ensuring the success of our customer service operations. This is a challenging and rewarding position that requires strong leadership and communication skills.Key ResponsibilitiesProvide regular supervision and mentorship to subordinate staff to ensure...
-
Customer Experience Specialist II
4 months ago
San Antonio, United States QTC Management Full time** Customer Experience Specialist II** **Job Category****:** Customer Service **Requisition Number****:** CUSTO008150 Showing 1 location **Job Details** **Description** **Job Summary:** The Customer Experience Specialist (CES) II is responsible for monitoring and evaluating agent inbound and outbound customer calls to promote professionalism, productivity,...
Customer Experience Manager
4 months ago
POSITION: Customer Experience Manager
LOCATION: Majestic Theatre, Charline McCombs Empire Theatre and The Espee, San Antonio, TX
HOU RS: Full Time, flexible and extended hours, including nights, weekends, and holidays, in addition to regular office hours
COMPENSATION: Based on Experience
ABOUT THE POSITION
- Responsible for the success of front-of-house (FOH) operations
- Provide support to House Management in the efficient operation of the venues on a show-to-show basis
- Hold Usher staff to the highest performance standard, providing coaching or disciplinary actions when necessary
- Implement our disciplinary policy, including verbal warnings, written warnings, and termination of employment
- Be active and well-prepared with knowledge of the venue’s emergency procedures and work closely with management in case of an emergency
- Engage with patrons and work in effectively resolving any patron conflicts or concerns
- Assist with improving and implementing the policies and procedures for the Front Of House staff
- Ensure the optimal customer experience at each performance and special event while sharing responsibility for the security of patrons, the facility, and all personnel overseeing the running of the front-of-house operation
- Assist with nightly reports, weekly payroll, and other ancillary documents
- Be present for the recruitment, interview, and hiring process for part-time and full-time positions
- Create a fun and vigorous work environment, inspiring and leading the Ushers while promoting respect and dedication in each employee’s work
- Updates labor costs for all assigned shows.
- Reports to the Customer Experience Director.
- Responsible for advancing all assigned events on time.
- Assist with special events and projects as needed
- Assist with upcoming events while exercising utmost discretion
- Responsible for interviewing and hiring prospective House Managers and House Security
- Coordinate training of House Managers and House Security
- Respond to all House Managers and House Security inquires
- Ensures all events are adequately staffed.
PEOPLE, PLACES, and THINGS
- The Customer Experience Manager has the esteemed honor of leading the front-of-house staff and operations of San Antonio’s beloved landmarks, the Majestic Theatre (93 years), Charline McCombs Empire Theatre (107 years), and the Espee.
- Works as manager on duty during events, ensuring a positive experience for guests, staff, and the visiting production team.
EXPERIENCE and SKILLS
The ideal candidate will have:
- Management Experience
- Extensive experience in hospitality and venue management
- Exceptional interpersonal relations and communications skills
- Demonstrated experience in providing a superior level of customer service
- Capable of supervising and leading a diverse team of part-time ushers, house managers, and front-of-house staff.
- Knowledge and/or certifications in health code, fire safety, first aid, CPR, and other life safety.
- A college degree and experience working in arts organizations are preferred but not required.
- Basic PC skills, including Microsoft Office (Outlook. Excel, Word, etc.)
COMPETENCIES
- Must be able to self-motivate to complete tasks with minimal supervision
- Must ensure that all laws, building codes, ordinances, policies, procedures, risk management, and emergency procedures are followed.
BENEFITS
- 401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule and responsibilities), paid vacation, downtown parking.
ABOUT ATG
Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people annually attend live performances at one of our 50 iconic venues across North America, the United Kingdom, and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions that have won over 80 Tony and Olivier Awards. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.
People are at the heart of our success. Our core values - Passionate, Smart, Collaborative, and Ambitious – are about our people. Thousands of people work for ATG worldwide, and their passion and commitment allow us to create outstanding live entertainment experiences.
To learn more about ATG, visit www.atg.co.uk/
ATG’S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.
