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Construction Customer Experience Manager

2 months ago

San Antonio, Texas, United States Toll Brothers Inc Full time

Toll Brothers, a leading luxury home builder in the US, is seeking a seasoned professional to lead its Customer Care Department. As a key member of the team, the Construction Customer Care Manager will be responsible for ensuring that customer needs are met and exceeded. The ideal candidate will have a strong background in customer service, operations management, and team leadership.

Key Responsibilities:

  • Develop and implement customer care strategies to drive customer satisfaction and loyalty
  • Lead a team of customer care representatives to ensure prompt and effective resolution of customer issues
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Monitor and analyze customer feedback to inform business decisions
  • Stay up-to-date with industry trends and best practices in customer care

Requirements:

  • 5+ years of experience in customer service or operations management
  • Proven track record of driving customer satisfaction and loyalty
  • Strong leadership and team management skills
  • Excellent communication and problem-solving skills
  • Bachelor's degree in Business Administration or related field