Orders Management Specialist

4 weeks ago

Denver, United States Unox Inc Full time
Job DescriptionJob DescriptionDescription:

Summary

The Orders Management Specialist will perform duties relating to processing orders, RMAs, and database management. The Orders Management Specialist works with the orders management team to achieve department objectives consistent with company and customer requirements. He/She is also a valuable role model for the entire organization and active contributor to Great Place To Work.


Essential Duties and Responsibilities

  • Understands and adopts the Taste of Success, embracing and promoting Unox culture.
  • Answers incoming calls to assist with questions regarding POs, sales questions, pricing, configurations, and shipping and tracking information. Follows-up on open orders.
  • Answers incoming calls to assist with customer’s questions and concerns, issues tickets related to goods returns (RMA), and manages and completes the return of goods.
  • Processes purchase orders, identifies missing items, or pricing discrepancies.
  • Processes service tickets and warranty orders.
  • Maintains all customer databases, main registries, and archives of sales contracts to ensure all agreements are current and up to date.
  • Keeps accurate and orderly records of all incoming and outgoing orders, along with accompanying documentation. Reports all order discrepancies or issues to appropriate department.
  • Communicates with dealers, Active Marketing Chefs, Reps, and internal teams on orders, service tickets, warranty orders, and freight quotes.
  • Processes all aspects of returns; generates RMA’s, investigates reason for return, creates return delivery, processes replacement order, forwards generated documents, and coordinates with the shipping department. Works with assembly and warehouse to ensure returned items are accurate and in expected conditions. Processes credit and debit notes.
  • Works with the Accounting department to communicate orders overrun credits; investigates orders, and possible discrepancies.
  • Creates partners in SAP, including ship to and sold to parties.
  • Manages new and existing dealers, including forms and agreements.
  • Manages consignment orders, creation, return, and sales.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Integrity – Do the right thing in a reliable way, being honest, dependable, and showing good judgment.
  • Motivation – Driven by the achievement of Taste of Success and embraces Unox values.
  • Understanding and decision making– Ability to learn from mistakes and improve, developing self-awareness, also through feedback. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Helping others to change their mind or behavior if it’s in the best interest for Unox.
  • Orders Management?— General knowledge of Orders Management principles and processes.
  • Administration — Knowledge of general business administration principles.
  • Motivation – Driven by the achievement of Taste of Success and embraces Unox values.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
  • Customer Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • People Orientated – Lead by example, heads up and collaborative approach, engaging with peers in constructive and collaborative manners.
  • Feedback - Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate.
  • Sense of Urgency?— Proactive, respect time and anticipate deadlines.
  • Process Driven — Ability to sharpen process, working to improve efficiency, while maintaining value, and organizational knowledge.

Education and/or Experience

  • Associate degree in related field or equivalent;
  • 1-3 years of relevant experience;
  • Or equivalent combination of education and experience.

Supervisory Responsibilities

  • n/a

Physical Requirements

The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Position requires exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects. The physical demands for medium work requirements are more than those for Light Work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Subject to inside environmental conditions: Protection from weather conditions.

Environmental, Health and Safety

Employee will follow all Environmental Health and Safety rules that are set forth by the company.

Comments

This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).

Requirements:
  • Associate degree in related field or equivalent;
  • 1-3 years of relevant experience;
  • Or equivalent combination of education and experience.
  • Position requires exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects. The physical demands for medium work requirements are more than those for Light Work.

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