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Order Management and Customer Service Specialist

2 months ago

Denver, Colorado, United States Climb Global Solutions Full time
Job Description

Job Title: Order Management and Customer Service Specialist

About the Role:

This is an exciting opportunity to contribute to our team as an Order Management and Customer Service Specialist. As a key member of our operations team, you will be responsible for managing orders, providing exceptional customer service, and building strong relationships with our reseller partners.

Key Responsibilities:

  • Order Management:
    • Process purchase orders using internal systems
    • Develop knowledge of product lines to meet vendor requirements and standards
    • Communicate with sales teams and other departments to ensure timely processing
  • Customer Service:
    • Assist with partner account creation and maintenance
    • Work with Vendor Management team for product updates
    • Provide general receptionist duties, including answering phones and guest check-in
  • Relationship Building:
    • Build relationships with specific sales territories and reseller partners
    • Secure handling of customer credit card information; maintain PCI compliance guidelines

Requirements:

  • Excel in a fast-paced environment
  • Ability to prioritize tasks and effectively manage time
  • Strong attention to detail and organizational skills
  • Independent and team-related working skills

Compensation:

$35-$40k/year

About Us:

Climb Global Solutions, Inc., and Subsidiaries is an information technology channel company providing distribution and cloud technology solutions through its operating segments. We are a specialty technology distributor focused on emerging data center and cloud-based products, delivering software and hardware to corporate resellers, value-added resellers (VARs), consultants, and systems integrators globally.

We offer a competitive salary, benefits package, and opportunities for continuous professional growth in a dynamic and supportive work environment.