Outbound Call Center Representative/Inside Sales

3 weeks ago

Burr Ridge, United States Next Door & Window - Burr Ridge Full time
Job DescriptionJob Description

Outbound Call Center Representative/Inside Sales -- LOCAL TO CHICAGOLAND 

$18 - $20 an hour – with significant upside bonus potential (Ability to make $25 to $30 per hour or more with bonuses) 

NEXT Door & Window is looking for a talented outbound calling professional who can generate in-home appointments by pursuing prospects who have contacted our company but who have not yet been scheduled. We are building an outbound call agent team. This position offers significant career growth potential.

Are you:

  • A confident self-starter?
  • A gregarious person who enjoys talking to people?
  • An individual who works with urgency?
  • Comfortable working under pressure?
  • Motivated by big upside income potential through monthly bonuses?
  • Someone who is willing to make a high volume of phone calls each day, engage with prospects, and sell Chicago’s best window and door replacement company?

Outbound Call Center Representative/Inside Sales Job Responsibilities:

  • This position could be on site in our Burr Ridge office, work remote, or a combination of the two.
  • Office Hours: NEXT Call Center hours are Monday-Friday from 9:30am-6pm with the occasional Saturday shift required. Specific hours for this position may vary based on ideal calling times to reach our prospects.
  • Outbound calls will focus on unset database prospect leads.
  • Agent will follow-up on Sweepstakes and event leads.
  • The position may also be responsible for cold calling to prospect lists. 
  • Handles outbound calling activity and converts prospect leads to appointments to meet and exceed monthly lead goals.
  • Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures.
  • Provides prospects with accurate information regarding all products and services.
  • Overcomes objections from prospects regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.
  • Promotes teamwork through consistency, reliability and group cohesiveness.

Outbound Call Center Representative/Inside Sales Desired Qualifications:

  • High School Diploma or equivalent.
  • 1 to 2 years of experience in a high volume, call center environment is ideal but not required.
  • Be responsible and self-driven in accomplishing business goals, adhering to policies, and being responsible for one’s own actions and performance.
  • Customer and/or inside sales experience is ideal.
  • Willingness to work a flexible work schedule including Saturdays.
  • General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills, computer literacy skills.

Why work for NEXT Door & Window?

NEXT has been serving Chicagoland home owners for over 20 years and has an excellent reputation in the market. We expanded in Madison Wisconsin in 2022. We have aggressive growth goals and offer a highly collaborative and rewarding work environment. Many of our employees have been with us for 10+ years. Specific job benefits include:

  • Performance based bonus opportunities
  • 401K with profit sharing
  • Health and dental benefits
  • Paid holidays off
  • Flexible Spending account offered
  • Holiday parties
  • Monthly in office events
  • Spirit Days
  • Paid vacation that increases with seniority

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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