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Spanish/English Bilingual Customer Service Professional

2 months ago

Austin, United States Talent Operations wrrk Full time
Job DescriptionJob Description

Trusted by the brands that customers love. We help online brands help millions of customers per year. All positions are 100% remote, and employed by wrrk (no contractors).

How to apply

  • Step 1: Complete an application
  • Step 2: Upload your resume
  • Step 3: Submit

Are you eligible to apply?

The qualifications we are looking for

  • Excellent verbal and written communication skills with strong attention to detail and grammar
  • The ability to type 35 wpm with 95% accuracy
  • Confidence and proven ability to provide customer support via phone, email, and chat platforms
  • Access to a dedicated, quiet workspace
  • Legal authorization to work in the U.S.
  • Eligible states for employment: NC, GA, LA, TN, TX, FL.
  • Ability to pass a national criminal background check
  • Open schedule availability is REQUIRED - weekday and weekend availability

Technology and system requirements

  • Must have a PC or Mac with the following specifics - CPU Speed: 1.6 GHz, Hard Drive: 112 GB (PC)/118 GB (Mac), RAM: 4 GB, Operating System: Windows 10 or Mac OS 10.15 Catalina, Internet Speed: 10 mbps download/3 mbps upload, Manufacturing Date: 2012 or later.
  • No Chromebooks or Tablets.
  • Noise-canceling headset required
  • Webcam required

What we offer

  • Paid training and career advancement opportunities
  • Training across a wide range of software and e-commerce systems
  • PTO for full-time and part-time employees
  • Medical, vision, dental, and 401k