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Director of Technical Operations

3 months ago

Atlanta, United States augmentjobs Full time
Job DescriptionJob Description

Job Title: Director of Technical Operations

Company: Augmentjobs

Salary Range: $120,000 to $180,000

Experience Level: 6 to 8 years

Job Description:

The Director of Technical Operations at Augmentjobs is a senior leadership role responsible for overseeing and optimizing the technical operations and infrastructure of the company. This role will ensure that all technical systems and processes are operating efficiently, securely, and effectively to support the company's strategic goals. The ideal candidate will have extensive experience in technical management, operations, and leadership, with a strong background in IT and technical project management.

Key Responsibilities:

  • Strategic Planning: Develop and implement technical operations strategies aligned with the company's goals. Identify opportunities for improvement and innovation within the technical operations framework.

  • Team Leadership: Lead, mentor, and manage the technical operations team, ensuring effective performance, professional development, and alignment with company objectives.

  • Operational Efficiency: Oversee day-to-day technical operations, including system performance, network management, and infrastructure maintenance. Ensure systems are optimized for reliability, scalability, and security.

  • Project Management: Manage technical projects from inception to completion. Ensure projects are delivered on time, within scope, and within budget. Collaborate with cross-functional teams to ensure alignment and successful project outcomes.

  • Budget Management: Develop and manage the technical operations budget. Monitor expenditures and identify cost-saving opportunities while maintaining high-quality technical services and support.

  • Vendor Management: Oversee relationships with external vendors and service providers. Negotiate contracts, manage performance, and ensure that vendor services meet company requirements and standards.

  • Risk Management: Identify potential risks to technical operations and develop strategies to mitigate those risks. Ensure compliance with industry standards, regulations, and best practices.

  • Technology Upgrades: Evaluate and recommend new technologies and tools to enhance technical operations. Lead the implementation of new technologies and ensure smooth integration with existing systems.

  • Reporting and Analysis: Monitor and report on key performance indicators (KPIs) related to technical operations. Provide regular updates to senior management and recommend improvements based on data analysis.

Skills and Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. A Master's degree or relevant certifications (e.g., PMP, ITIL) is a plus.

  • Experience: 6 to 8 years of experience in technical operations or a related field, with a proven track record of leadership and successful project management.

  • Technical Expertise: Strong understanding of IT infrastructure, systems administration, network management, and technical troubleshooting.

  • Leadership Skills: Excellent leadership, team management, and mentoring abilities. Proven experience in building and leading high-performing technical teams.

  • Project Management: Strong project management skills with experience in managing large-scale technical projects. Proficiency in project management tools and methodologies.

  • Communication: Exceptional verbal and written communication skills. Ability to convey complex technical concepts to non-technical stakeholders.

  • Problem-Solving: Strong analytical and problem-solving skills. Ability to quickly identify issues and develop effective solutions.

  • Vendor Management: Experience in managing relationships with external vendors and service providers.

  • Budget Management: Proven experience in developing and managing budgets. Ability to identify cost-saving opportunities without compromising quality.

Additional Requirements:

  • Adaptability: Ability to adapt to changing technologies and priorities in a fast-paced environment.

  • Customer Focus: Strong commitment to providing excellent customer service and support.

  • Continuous Improvement: Commitment to ongoing learning and professional development in the field of technical operations.

Augmentjobs is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.