Customer Experience Manager
1 month ago
Company Description:
myCOI (www.mycoitracking.com) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. A fully remote company, headquartered in Indianapolis, myCOI’s proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams. myCOI offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance. It’s smart technology that has our industry expertise built right in-designed to provide a single place to view COI’s, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. myCOI’s channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, Reach, Own It, Choose Positive, Innovate and Be Trusted, drives our continued growth and success. We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you’ll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that myCOI’s success derives from great teamwork and each individual’s exceptional results. Join us on our mission to disrupt, innovate, and lead the industry
Position Summary:
As a Customer Experience Manager at myCOI, you will be responsible for managing and nurturing the relationships with our existing customer base, ensuring their satisfaction, and driving additional sales through add-on solutions. You will work closely with assigned customers to understand their needs, provide valuable updates, and present myCOI solutions to enhance their operational efficiency. Apply now to embark on an exciting career journey with us
What Makes this a Great Opportunity:
- Represent a leading SaaS company with the most innovative technology in the industry and a strong customer retention rate
- Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
- Work for a 2023 Indy Star Top Workplaces winner.
- Great work-life balance, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).
Essential Responsibilities:
- Establish strong rapport and regular communication as the primary contact.
- Conduct check-ins, Quarterly Business Reviews (QBRs), and manage customer outreach initiatives.
- Stay trained on myCOI products, services, and industry trends.
- Assess and enhance customer adoption of products through training and resources
- Identify and resolve customer issues promptly, collaborating with support teams.
- Maintain thorough documentation in CRM and track customer success metrics
- Develop and manage an add-on sales pipeline, including upselling and cross-selling.
- Provide insights to improve products and services based on industry trends and customer feedback.
- Work with sales, product, and marketing teams to meet customer needs.
- Enhance process efficiency, manage renewals, and develop retention strategies.
- Set and achieve customer success goals, regularly reviewing and adjusting strategies.
- Advocate for customer needs within myCOI and facilitate feedback for continuous improvement.
Required Knowledge & Skills:
- Previous experience working remotely
- 4+ years in a customer or client facing role, ideally customer success or customer experience
- Experience working within scaling B2B SaaS
- Knowledge of one or more of the following industries is required: insurance brokerage, construction, risk management, commercial real estate and/or commercial property management
- Comfort level speaking with Senior level decision makers
- Ability to gain deep knowledge of myCOI's software products, services, and processes to upsell consultatively and confidently
- Proficiency in various operating systems and software products (Salesforce, Google Suite, Slack, Microsoft Suite, Video meeting software)
- Strong analytical skills with the ability to interpret data to draw valid conclusions
- Strong time management skills with a problem-solving mindset to proactively address customer needs
- Experience collaborating cross functionally with sales, implementation, marketing and product team members
- Commitment to continuous improvement while maintaining a positive attitude
- Excellent written and verbal communication skills
- Capacity to prioritize tasks and negotiate priorities with stakeholders
- Comfortable working under pressure and pivoting quickly when needed.
Travel Responsibilities:
None
Education Requirements:
Bachelor’s Degree preferred but not required
Compensation:
- Competitive compensation package
Location:
- 100% Remote within Central or East Coast time zones within the United States.
- We are only able to consider U.S. based candidates at this time.
Benefits:
- Medical
- 401k w/match
- Health Savings Account/HSA
- Dental
- Vision
- Short Term Disability Insurance
- Paternity and Maternity leave for expecting parents.
- Pet Insurance (includes pet food, prescriptions, etc.)
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
-
International Customer Experience Manager
3 months ago
Indianapolis, United States Glomo Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:This position will report directly to our Director, Customer Experience, and lead our Customer Experience Department, focusing on delivering the highest level of customer service.RESPONSIBILITIES: Detailed daily responsibilities include, but are not limited to:· The manager will lead a team of coordinators who...
-
Customer Experience Lead
5 days ago
Indianapolis, Indiana, United States QUEST FOOD MANAGEMENT SERVICES LLC Full timeQuest Food Management Services LLC - Hospitality Lead**About Us**Quest Food Management Services LLC is a leading provider of food service management solutions, dedicated to delivering exceptional customer experiences and fostering a supportive work environment.**Job Summary**We are seeking a highly skilled Hospitality Lead to join our team. The successful...
-
Customer Experience Specialist
2 days ago
Indianapolis, Indiana, United States Fabletics Full timeAbout the RoleFabletics is seeking a highly motivated and customer-focused Part-Time Store Associate to join our team at The Fashion Mall at Keystone in Indianapolis, IN.Key ResponsibilitiesProvide exceptional customer service and create a best-in-class retail store experience.Utilize cutting-edge technology to enable seamless shopping between our website...
-
Customer Experience Coordinator
2 days ago
Indianapolis, Indiana, United States TJ Maxx Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.Key ResponsibilitiesCreates a positive internal and external...
-
Customer Experience Specialist
3 months ago
Indianapolis, United States ClusterTruck Full time**Customer Experience Specialist** Customer Experience Indianapolis, Indiana Department **Customer Experience** Minimum Experience **Entry-level** Compensation **$14/hour** As a ClusterTruck Customer Experience Specialist, you LIVE for making each interaction an opportunity to make someone's day better. You are a flexible, resourceful, self-starter who...
-
Sales and Customer Experience Manager
2 days ago
Indianapolis, Indiana, United States Lush Full timeJob Summary:We are seeking a highly motivated and experienced Floor Leader to join our team at Lush. As a Floor Leader, you will play a vital role in supporting the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions.Key Responsibilities:Sales...
-
Customer Experience Specialist
3 months ago
Indianapolis, United States Emarsys UK Ltd Full timeCustomer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time...
-
Customer Experience Specialist
3 months ago
Indianapolis, United States K Health Full time**Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. Were looking for mission-driven individuals to join our growing team and help us...
-
Customer Experience Specialist
2 days ago
Indianapolis, Indiana, United States DelMonte Hotel Group Full timeJob SummaryDelMonte Hotel Group is seeking a highly motivated and customer-focused Merchandise Associate to join our team at the 2023NHRA: Indianapolis, IN U.S. Nationals event. As a key member of our retail team, you will be responsible for providing an exceptional customer experience, selling official NHRA licensed merchandise, and assisting with event...
-
Retail Branch Manager
6 days ago
Indianapolis, Indiana, United States Indiana Full timeAbout the RoleAs a Retail Branch Manager at Indiana, you will be responsible for leading a team of sales professionals to drive business growth and customer satisfaction. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key ResponsibilitiesLead Sales Team: Manage and motivate a team of sales...
-
Customer Experience Advocate
1 week ago
Indianapolis, United States Co-Alliance Full timeJob Description Position Overview: This position will provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and...
-
Customer Experience Advocate
1 week ago
Indianapolis, United States Co-Alliance Full timeJob Description Position Overview: This position will provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and Animal...
-
Customer Experience Specialist
2 days ago
Indianapolis, Indiana, United States La-Z-Boy Home Furnishings & Decor Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Sales Consultant to join our retail team at La-Z-Boy Home Furnishings & Decor. As a Sales Consultant, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.Key ResponsibilitiesLearn and master our proven sales system to...
-
Customer Experience Specialist
3 months ago
Indianapolis, United States Godby HPE Full timeJob DescriptionJob DescriptionSalary: $19 - $22 DOEGodby DispatcherEnjoy making lives better, including your own?! Then Godby is the company for you. We are a locally family-owned company that works hard and plays hard. Come join an environment where teamwork makes the dream work!Godby is looking to fill a seat on the bus for a dispatcher! No knowledge of...
-
Customer Experience Representative
1 month ago
Indianapolis, United States Government Employees Insurance Company Full timeCustomer Service Representative - Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Indianapolis, IN office....
-
Customer Experience Representative
2 months ago
Indianapolis, United States Government Employees Insurance Company Full timeCustomer Service Representative – Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis, IN...
-
Director of Customer Experience
1 month ago
Indianapolis, United States Weaver Fundraising Full timeDescription Weaver Fundraising is the industry leader providing superior technology and service in product fundraising for over 44 years. As our new Director of Customer Experience (CX) & Content Strategy on the Marketing team, you'll play a pivotal role in crafting a seamless and positive customer journey across all touchpoints. You'll leverage your strong...
-
Customer Experience Technician
2 months ago
Indianapolis, United States POLARIS Laboratories Full timeJob DescriptionJob DescriptionPurposeThe Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a timely fashion to both internal and external customers while maintaining a high level of quality. Customer Experience Tech, Level I:...
-
Customer Experience Technician
3 weeks ago
Indianapolis, United States POLARIS Laboratories Full time $19Job DescriptionJob DescriptionPurposeThe Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a timely fashion to both internal and external customers while maintaining a high level of quality. Customer Experience Tech, Level I:...
-
FT Customer Experience Associate
3 months ago
Indianapolis, United States Frontier Management (OR) Full timeHelp make Hertz sparkle by joining our team!Job Description The Hertz Corporation is looking for a highly motivated candidate to fill the need of a Customer Experience Professional. A qualified candidate will need to be capable of performing multiple functions at once and to move seamlessly through the operations while providing customers with the greatest...
