Customer Experience Technician

2 months ago


Indianapolis, United States POLARIS Laboratories Full time
Job DescriptionJob DescriptionPurpose

The Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a timely fashion to both internal and external customers while maintaining a high level of quality.

Customer Experience Tech, Level I:

  • Interacts with customers on behalf of POLARIS and its Private Label Partners
  • Prerequisite for all other positions within the Customer Experience team, and functions as a basis for growth opportunities outside of the department
  • Demonstrates our 4P’s - Promptness, Politeness, Professionalism and Personalization
Essential Functions
  • Manages customer experience – new user HORIZON access and permissions, account features and functions, training and customer feedback
  • Establishes new users, accounts and equipment
  • Places and tracks product orders
  • Trouble shoots technical problems and works to finds new solutions
  • Documents customer complaints for root cause analysis and process improvements
  • Shares responsibilities with team members for tracking and reporting department metrics such as response time, call time, etc
  • Participation and documentation in the Continuous Improvement process
  • Participation and documentation in maintaining and enhancing the customer’s experience with POLARIS products, systems, and features
  • Interacts with both internal and external customers regarding accounts, testing and program functionality
  • Applicable skills
    1. Interpersonal skills
    2. High level of professionalism
    3. Positive attitude
    4. Friendliness
    5. Calm under pressure
    6. Ability to handle stress
    7. Excellent verbal and communication skills
    8. Organized
    9. Efficient
    10. Good problem-solving skills
    11. Data entry proficiency
    12. Good computer skills (Microsoft Office Suite, specifically Outlook, Excel, and Word, as well as internet platform familiarity)
    13. Multi-tasking
    14. Ability to learn other software systems relatively easily
    15. Analytical skills
    16. Good writing skills (email etiquette)
    17. Team player
    18. Empathy
    19. Confidentiality
Preferred Qualifications
  • Use of personal protective equipment (PPE), as required
  • Self-starter with the ability to work with minimal supervision
  • High School Diploma or equivalent
  • Minimum 2 years technical customer support experience
  • Prior administrative /office experience a plus
  • Prior knowledge of process improvements a plus
  • Prior knowledge of Lean philosophy a plus
  • A willingness to learn web based applications to support customer inquires

Other Duties

  • Knowledge of and adherence to documented policies and procedures
  • Provides coverage for Customer Experience Admin duties, when appropriate
  • Additional duties as assigned by management
Safety Requirements
  • OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. At POLARIS Laboratories, when going through the Laboratory it is required that you wear eye protection
  • Team members will be trained in the proper use and care of assigned PPE. POLARIS Laboratories provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager
  • To ensure safety throughout the facility, all employees are required to maintain up to date HAZMAT, OSHA, RCRA, and General Laboratory Safety training as defined within the POLARIS Quality System


  • Indianapolis, United States Godby HPE Full time

    Job DescriptionJob DescriptionSalary: $19 - $22 DOEGodby DispatcherEnjoy making lives better, including your own?! Then Godby is the company for you. We are a locally family-owned company that works hard and plays hard. Come join an environment where teamwork makes the dream work!Godby is looking to fill a seat on the bus for a dispatcher! No knowledge of...


  • Indianapolis, United States POLARIS Laboratories Full time $19

    Job DescriptionJob DescriptionPurposeThe Customer Experience Team is an extremely important part of developing and maintaining ongoing customer relationships. The daily focus is to deliver exceptional service and training in a timely fashion to both internal and external customers while maintaining a high level of quality. Customer Experience Tech, Level I:...


  • Indianapolis, United States ClusterTruck Full time

    **Customer Experience Specialist** Customer Experience Indianapolis, Indiana Department **Customer Experience** Minimum Experience **Entry-level** Compensation **$14/hour** As a ClusterTruck Customer Experience Specialist, you LIVE for making each interaction an opportunity to make someone's day better. You are a flexible, resourceful, self-starter who...


  • Indianapolis, United States Co-Alliance Full time

    Job Description Position Overview: This position will provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and Animal...


  • Indianapolis, United States Co-Alliance Full time

    Job Description Position Overview: This position will provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and...


  • Indianapolis, United States Emarsys UK Ltd Full time

    Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time...


  • Indianapolis, Indiana, United States La-Z-Boy Home Furnishings & Decor Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Sales Consultant to join our retail team at La-Z-Boy Home Furnishings & Decor. As a Sales Consultant, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.Key ResponsibilitiesLearn and master our proven sales system to...


  • Indianapolis, Indiana, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.Key ResponsibilitiesCreates a positive internal and external...


  • Indianapolis, United States My Coi LLC Full time

    Job DescriptionJob DescriptionCompany Description:myCOI (www.mycoitracking.com) is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim....


  • Indianapolis, Indiana, United States Fabletics Full time

    About the RoleFabletics is seeking a highly motivated and customer-focused Part-Time Store Associate to join our team at The Fashion Mall at Keystone in Indianapolis, IN.Key ResponsibilitiesProvide exceptional customer service and create a best-in-class retail store experience.Utilize cutting-edge technology to enable seamless shopping between our website...


  • Indianapolis, Indiana, United States QUEST FOOD MANAGEMENT SERVICES LLC Full time

    Quest Food Management Services LLC - Hospitality Lead**About Us**Quest Food Management Services LLC is a leading provider of food service management solutions, dedicated to delivering exceptional customer experiences and fostering a supportive work environment.**Job Summary**We are seeking a highly skilled Hospitality Lead to join our team. The successful...


  • Indianapolis, United States K Health Full time

    **Customer Experience Specialist** at K Health Indianapolis, Indiana, United States **Who we are** K Health is a venture-backed, fast-growing start-up with a mission to use the power of shared knowledge to get everyone access to higher quality, more affordable health care. Were looking for mission-driven individuals to join our growing team and help us...


  • Indianapolis, United States Government Employees Insurance Company Full time

    Customer Service Representative - Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Indianapolis, IN office....


  • Indianapolis, United States Government Employees Insurance Company Full time

    Customer Service Representative – Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis, IN...


  • Indianapolis, Indiana, United States DelMonte Hotel Group Full time

    Job SummaryDelMonte Hotel Group is seeking a highly motivated and customer-focused Merchandise Associate to join our team at the 2023NHRA: Indianapolis, IN U.S. Nationals event. As a key member of our retail team, you will be responsible for providing an exceptional customer experience, selling official NHRA licensed merchandise, and assisting with event...


  • Indianapolis, United States Amcomm Inc Full time

    Job DescriptionJob DescriptionJob Summary:AMcomm Incorporated is seeking skilled CATV Installation Technician to join our team in Indianapolis. The ideal candidate will be responsible for installing, troubleshooting, and maintaining cable television services for residential and commercial customers. Amcomm has the highest percentage pay out in the Indiana...


  • Indianapolis, United States Frontier Management (OR) Full time

    Help make Hertz sparkle by joining our team!Job Description The Hertz Corporation is looking for a highly motivated candidate to fill the need of a Customer Experience Professional. A qualified candidate will need to be capable of performing multiple functions at once and to move seamlessly through the operations while providing customers with the greatest...


  • Indianapolis, United States WizeHire Full time

    The Peach Truck - Indianapolis • Indianapolis , IN , US Posted 4 months ago Description Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem...


  • Indianapolis, United States The Peach Truck - Indianapolis Full time

    Job DescriptionJob DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other...


  • Indianapolis, Indiana, United States Loves Travel Stops & Country Store Full time

    Job Summary:We are seeking a skilled Maintenance Technician to join our team at Love's Travel Stops & Country Stores. As a Maintenance Technician, you will play a crucial role in ensuring a safe, clean, and well-maintained environment for our customers and employees.Key Responsibilities:Provide exceptional customer service and resolve issues in a timely and...