Service Writer 2

1 month ago

Pittsburgh, United States Hunter Truck Full time
Job DescriptionJob Description

Hunter Truck is hiring We are currently looking for a Service Writer / Advisor to join our energetic and committed team members at our Pittsburgh, PA location.

A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales. A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.

SUMMARY:

The primary function of the Service Writer is to write up repair orders in a timely and efficient manner.

EMPLOYMENT INFORMATION:

  • Schedule: Full-time, Monday to Friday - Flexible Start Times Available
  • Location: 4637 Campbells Run Road, Pittsburgh, PA 15205

HUNTER TRUCK OFFERS:

  • Competitive Wages
  • Excellent growth and advancement opportunities
  • Benefits in medical, dental, vision, life and disability insurance & more
  • 401(k) Retirement Investments
  • Incentive Plans
  • Referral Bonus
  • Paid Training

EDUCATION and/or EXPERIENCE

  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid driver’s license and driving record that meets company insurability standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
  • Answer the telephone for the service department assisting customers with their inquiries.
  • Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
  • Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
  • Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
  • Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
  • Provide verbal instruction to technicians, when applicable.
  • Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
  • Schedule future appointments when requested provided the work will not overtax the available technician.
  • Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
  • Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
  • Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
  • Maintain a good working relationship of warranty offerings from all man manufacturers.
  • Provide clear and concise information to assist the technician on the operation.
  • Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
  • Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
  • Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
  • Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central.
  • Maintain a consistent Open Repair order balance established by management.
  • Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Refer customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
  • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
  • Provide clerical assistance to parts and service departments (making phone calls, filing, etc.).
  • Provide additional assistance to other Service staff when needed.
  • Attend training when requested.
  • Receives cash, checks and credit card payments from customers; records amount received.
  • Maintains and files repair orders and lists missing documents.
  • Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
  • Maintain a professional appearance.
  • Keeps work area neat and clean.
  • Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment

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