Community Manager

2 months ago

Birmingham, United States Henssler Property Management Full time
Job DescriptionJob DescriptionDescription:

Henssler Property Management Announced NAA Top Employers Award Winner for the Second Year in a Row

Kennesaw, GA | May 21, 2024 – The National Apartment Association (NAA) has honored Henssler Property Management with a 2024 NAA Top Employers Award. This accolade celebrates member organizations that excel in fostering cultures of collaboration, innovation, and hard work. The awards highlight management companies and suppliers in the rental housing industry that have created safe, engaging, and caring work environments over the past year.


Henssler is proud to offer a GENEROUS benefits package to all our employees:

  • Competitive salary
  • Paid time off (3 weeks to start)
  • 11 Paid holidays plus 6 half days
  • Medical insurance (100% company paid for employee coverage), plus dental and vision
  • Paid parental leave
  • 401(K) with generous company match
  • Life insurance (company paid for employee)
  • Short and long-term disability insurance (company paid)
  • Continuing education support

The Community Manager is fully accountable for all property operations. The purpose of a Community Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the President, Regional Vice President, and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Community Manager will train the Assistant Community Manager to assume all duties of the Community Manager in the event of the Community Manager’s absence. The Community Manager reports to the Regional Manager.


Job Duties & Responsibilities


Financial

  • Reads and understands the financial statements and prepares variance reports.
  • Ensures that all rents are collected when due and are posted in a timely manner.
  • Daily makes sure that all bank deposits are made, and deposits are keyed into Yardi.
  • Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
  • Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.

Personnel

  • Hires, trains, motivates, supervises, and discharges (with assistance from Regional Manager and Human Resources) all on-site staff to achieve operational goals assigned to the property. Follows prescribed recruitment policy in interviewing and hiring of personnel. Handles new employee orientation, performance reviews, review, and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines. Ensures that all applicable employee paperwork is received and sent to the HR department in a timely manner.
  • Ensures that staff complete all necessary and on-going training.
  • Maintains confidentiality of all employee information (All personnel files are maintained by the HR department and all employment verifications ae handled by the HR department).

Administrative

  • Ensures that lease files are complete, and all leases are executed properly.
  • Responsible for creating weekly staff schedule, opening schedule, condition of office and model apartments.
  • Attends scheduled corporate or regional management meetings.
  • Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits reports to corporate office as required and reviews accuracy of all on-site reports prior to submission to corporate.

Resident Relations

  • Maintains positive customer service attitude and communications with all residents, handles resident complaints or issues as they arise.
  • Makes periodic inspections with residents on the move-in/move-outs.
  • Reviews all notices to vacate to determine the cause of the move-out.

Maintenance

  • Physically walks and inspects the property on a regular basis; verifies condition of vacant apartments. Performs night audit on a quarterly basis.
  • Updates board indicating vacancy status daily. Coordinates with service staff to ensure timely recondition of apartments after move-out.
  • Monitors and schedules all service activities.

Marketing/Leasing

  • Maintains awareness of market/industry/neighborhood conditions.
  • Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork.
  • Reviews all rental applications and signs approval or rejection of prospects.

Safety

  • Completes semi-annual property inspection and safety meetings and provides applicable reports to HR.
  • Ensures that all workers’ compensation claims are reported to the HR department immediately via completion of an incident report

General

  • Performs any additional duties or tasks as assigned by the Regional Manager, President, or Regional Vice President


Requirements:


  • Reliable transportation, this position requires travel to conduct site visits at assigned communities.
  • A strong working knowledge of Multifamily Community Management and Fair Housing Regulations.
  • 5+ years of onsite community management experience.
  • Strong organizational skills.
  • Strong technical skills - MS Word and Excel, experience with Yardi is a bonus.

Competencies

To perform the job successfully an individual should demonstrate the following:

  • Project Management – Communicates changes and progress; Completes projects on time and within budget.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills – Maintains confidentiality; Keeps emotions under control.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
  • Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
  • Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.
  • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents, and owners.
  • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports and respects diversity.



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