Account Manager

4 months ago

Corpus Christi, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Title: Account Manager - FCS Process End Users

Duties and Responsibilities:

  • Responsible for the establishment, maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services for actuation related products.
  • Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.
  • Maintains a high degree of product and application knowledge.
  • Maintains a high degree of industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.
  • Maintains comprehensive customer support with a primary base on customer retention.
  • Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include actuation products and services.
  • Collaborates within account teams as required to develop and implement the strategy for the Account Plan.
  • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
  • Completes monthly sales reports and other required correspondence in a timely and effective manner.
  • Manage customer expectations relative to deliverables and timeframes.

Duties and Responsibilities:

  • Responsible for the establishment, maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of technology, products and services for actuation related products.
  • Prospects, qualifies, develops, and closes potential new customer accounts and sales opportunities.
  • Maintains a high degree of product and application knowledge.
  • Maintains a high degree of industry knowledge and awareness, including; trends, technology advancement, significant accomplishments by others in the business, state of the competition, significant events related to our business and the customers’ businesses.
  • Maintains comprehensive customer support with a primary base on customer retention.
  • Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include actuation products and services.
  • Collaborates within account teams as required to develop and implement the strategy for the Account Plan.
  • Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
  • Completes monthly sales reports and other required correspondence in a timely and effective manner.
  • Manage customer expectations relative to deliverables and timeframes

QUALIFICATIONS:

Education/Knowledge:

  • BS/BA degree required, engineering or associated technical degree preferred.
  • Strong knowledge of process industry applications, operations and technology, particularly focused on pressure management equipment and on/off valve actuation and controls products.

Experience/Skills:

  • A minimum of 5 plus years proven outside sales experience in the process control industry. Excellent network of current industry contacts is preferred.
  • 3-5 years’ experience calling on Upstream and Midstream End Users and Engineering Contractors.

COMPETENCIES:

  • Excellent demonstrated ability to interface with and influence technical decision makers.
  • Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
  • Excellent analytical and creative problem-solving skills.
  • Excellent effective written and excellent oral communication skills, including strong presentation skills.
  • Strong technical ability to evaluate potential product applications and alternatives.
  • Strong customer service skills, including the ability to develop rapport and trust with customers while creating dependency.
  • Strong ability to interact effectively with all levels of customer contacts and internal personnel.
  • Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
  • Strong drive and initiative, highly motivated.
  • Strong negotiating skills.
  • Strong information management skills, including personal computer use.
  • Exhibits strong self-management skills including a high degree of professionalism and dependability.

Must live in Corpus Christi or surrounding area

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