Technical Account Manager

2 weeks ago

Corpus Christi, United States AWC Full time

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity. If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As a Technical Account Manager with AWC, you will work directly with our technology partners to develop a deep understanding of their products. You will interact with our sales team, engineering team and our customers to understand their applications and discuss how technology can be implemented for improvement. You will strive to leverage agile design and development methods to create greater value faster, and to help our project teams execute to deliver as promised, on time and within budget. The successful candidate must be innovative, passionate, and resourceful while demonstrating technical skills.

How You'll make an impact:

  • Serve as the primary point of contact for assigned client accounts, building strong relationships, and understanding their technical requirements and business objectives
  • Collaborate with internal teams to ensure timely delivery of products, services, and solutions that meet or exceed client expectations
  • Identify opportunities for upselling and cross-selling additional products and services to existing clients, contributing to revenue growth and market expansion
  • Build profitable sales in an assigned territory through sales with current customers and demonstrate a commitment to prospecting and new business development
  • Conduct regular client meetings, presentations, and technical training sessions to deepen client engagement and promote product awareness
  • Stay updated on industry trends, market developments, and emerging technologies to anticipate client needs and provide strategic recommendations
  • Effectively manage account activities, including sales forecasts, pipeline management, and reporting, to achieve sales targets and objectives
  • Manage the entire sales process, from order placement to delivery and installation. Coordinate with internal departments, including engineering, procurement, and logistics, to ensure orders are fulfilled on time and according to customer expectations
  • Provide technical support and assistance to clients, addressing questions, resolving issues, and offering troubleshooting guidance as needed
  • Hunger to build by being a trusted "go to" expert
  • Teach concepts from the basics of electricity and motor control to complex SCADA database management and networking
  • Provide technical support for the following products/technologies: PLC, I/O, HMI, SCADA, Drives, Synchronized Motion Control, Networking, WiFi, Radios, Motor Controls, Control Panel Design, and Power Distribution
Skills you will need:
  • Bachelor's degree in Engineering, (Mechanical or Electrical preferred)
  • Minimum of 3 years of experience in technical sales, account management, or related roles within the industrial controls and automation industry
  • Strong technical background with process automation technologies and methodologies
  • Proven track record of successfully managing key client accounts and driving business growth through effective relationship management and solution selling
  • Excellent communication, presentation, and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
  • Strategic thinker with a customer-centric mindset and a proactive approach to problem solving
  • Proficient in CRM software and Microsoft Office suite
  • Willingness to travel as needed
Here's what will set you apart:
  • Solid foundational knowledge of electricity and electrical principals
  • 4-year bachelor's degree / 2-year technical degree (preferred in an Engineering)
  • Technical expertise with PLC's, I/O, HMI, SCADA, Drives, Synchronized Motion Control, Networking, Motor Controls, Control Panel Design, and Power Distribution
The Rewards
  • Employee Stock Ownership Plan (ESOP)
  • 401(K) Match
  • Competitive Pay
  • Medical, Dental and Vision Insurance Package
  • Life Insurance
  • Paid Time Off and Holiday Pay
  • Career Development Opportunities

About AWC

As employee-owners, we seek to develop fulfilling careers by pushing ourselves to deliver better, safer, more effective automation solutions. We do this through strategically partnering with the world's most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively. Our team of over 600 employee-owners embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together. Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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