Hotel Front Desk Clerk
2 weeks ago
$11 - $13 hourly
Responsibilities:- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
Quality Inn New River Gorge and Elliott's Whitewater Bar and Grill are both locally owned and well-established businesses in Fayetteville WV. We are busy year-round and need a full-time staff. Positions include cooks' servers' bartenders and kitchen personnel as well as motel guest service agents housekeeping attendants and maintenance personnel. We strive to empower our employees with room for advancement within the companies.
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