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Onsite Support Technician
2 months ago
Are you looking for a rewarding technical job in Pro-AV that you'll love, and comes with fantastic benefits along with a great work/life balance? Are you passionate about audiovisual technology and have a knack for troubleshooting and fixing things?
Avidex Industries is currently looking for an Onsite Maintenance Support Technician - Level 2 to be embedded at our customer site. This position will require a high level of customer service and several years of experience in AV maintenance and event support. The ideal candidate can troubleshoot Pro AV integrated systems and is comfortable working with Executive Level clients.
Key responsibilities include providing elevated level of white glove treatment services to help support, operate, and maintain audiovisual and IT systems located at our customer's facility.
Company Benefits
- Competitive compensation plan
- Full medical, dental and vision benefits
- 401(k) with employer match
- 120 hours of PTO, 9 paid Holidays and 1 Floating Holiday
- 8 hours of paid Volunteer time off
- Collaborative and supportive work environment
- Tuition Reimbursement
- Career and Personal Development Opportunities
Responsibilities
- Providing client support for meetings and conferences;
- Troubleshooting, diagnosing, and repairing all AV equipment, including video conference and audio DSPs, video walls, and projection;
- Providing preventative maintenance care to clients ensuring all systems are functioning efficiently;
- Diagnosing and resolving control system issues with remote support;
- Monitoring client's tracking system for repair requests and managing ticketed incidents to resolution;
- Plugging into Creston controllers and using Toolbox to make modifications to system settings;
- Installing and removing AV equipment and processing RMAs for warrantied repairs;
- Providing technical guidance and training to other team members;
- Ensuring all safety standards required by OSHA are implemented;
Requirements
- High School Diploma or equivalent; Associates degree preferred
- 4 or more years of experience providing technical or onsite support within the AV/ IT industry;
- Must have an AVIXA CTS certification;
- Must attain a CompTIA ITF+ certification within one year;
- Ability to take initiative, prioritize tasks, and work in a fast-paced environment;
- Strong computer skills including proficiency using Microsoft Windows and Apple software;
- Great communication and customer service skills;
- Innovation and passion;
- Ability to learn quickly, self- motivate, and be a team player;
- Accountability, emotional intelligence and integrity.
If you have experience working in the AV industry as an Onsite Technician or Troubleshooter, we need your skills. Apply today
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributions to our success as an organization.
