Audiovisual Field Service Technician II

2 days ago

Fremont, California, United States Avidex Industries LLC Full time
Job Title: Audiovisual Field Service Technician II

Avidex Industries LLC is seeking a highly skilled and experienced Audiovisual Field Service Technician II to join our dynamic team in the Fremont, California area.

Job Summary

The Audiovisual Field Service Technician II is responsible for troubleshooting, diagnosing, and resolving audio, video, and control system issues for our clients. You will work directly at customer sites to provide hands-on support, requiring a deep technical understanding of audiovisual systems, including networking, AV equipment, and related software.

Key Responsibilities
  • Troubleshoot and repair integrated AV systems, including video and audio-conferencing setups.
  • Configure and troubleshoot DSPs and control systems, including retrieving and loading system code.
  • Perform repair work on connectors, cables, and other system components.
  • Install and de-install AV system components as needed.
  • Provide detailed written documentation on system repairs and follow up on unresolved issues.
  • Update technical bulletins and maintain accurate field documentation for all job-related files.
  • Offer back-up client support as an Onsite Support Technician when required.
  • Conduct training for entry-level AV Service Engineers.
  • Provide system training to clients as needed.
  • Assist junior technicians with technical guidance.
  • Ensure compliance with OSHA safety standards and attend necessary safety meetings.
  • Maintain certifications and attend training classes as required by management.
Requirements
  • Associate degree or equivalent experience.
  • Bachelor's degree preferred.
  • Must obtain AVIXA CTS and CompTIA A+ certifications within the first year.
  • 4+ years of technical AV/IT or field engineering support experience.
  • Proficient with Windows and Apple software, as well as common audiovisual tools.
  • Intermediate skills in setting up and color balancing video displays.
  • Experience with loading, testing, and editing control code and graphical user interface files for systems from manufacturers like AMX, Crestron, Extron, and QSC.
  • Familiarity with programming languages such as Python, HTML, and C#, along with experience in digital communication protocols (IP, RS232, RS485, USB).
  • Knowledge of setting up and adjusting audio/video equipment and audio-conferencing systems.
  • Experience with configuring wired and wireless TCP/IP networks.
  • Strong communication, organizational, and customer service skills.
  • Ability to multi-task, meet deadlines, and pay close attention to detail.
  • Must be comfortable working in various environmental conditions (hot, cold, or humid).
  • Flexibility to work according to customer site schedules, including potential weekends.
What We Offer
  • Competitive compensation plan.
  • Health, dental, and vision benefits.
  • 401(k) retirement plan.
  • 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
  • 8 hours to volunteer on your favorite cause.
  • Opportunities for professional growth and development.
  • Collaborative and innovative work environment.

Avidex Industries LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.

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