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Call Center Specialist

3 months ago

Rock Hill, United States DOC Maintenance Inc Full time
Job DescriptionJob DescriptionDescription:

Call Center Associates will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office, communicating on computer and on telephone to customers and coworkers.

  • Answer phone calls from customers and field staff; provide service excellence.
  • Actively promote and enhance the customer service experience in accordance with company expectations.
  • Enter service requests accurately in company software.
  • Develop a strong team relationship with Co-Workers, internal and external.



Requirements:
  • Able to work with multiple priorities, detailed in written communication.
  • Proficient in PC usage and latest office systems, including Microsoft office.
  • The ability to prioritize in a fast-paced environment.
  • Verbal and written communication skills, good reading comprehension
  • Dispatching when / if required due to an escalated emergency from customer.
  • High school diploma or GED required.
  • Strong computer skills, Microsoft office and other company-related software.