Call Center Operations Manager

4 days ago


Little Rock, Arkansas, United States Bank OZK Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager-Call Center to join our team at Bank OZK. The successful candidate will be responsible for providing guidance and oversight to our call center support staff, ensuring day-to-day operations are handled effectively and efficiently.

Key Responsibilities
  • Provide guidance and support to call center staff to ensure excellent customer service and high-quality call handling.
  • Oversee day-to-day operations of the call center, ensuring compliance with established policies and procedures.
  • Collaborate with the management team to develop and implement strategies to improve customer satisfaction and call center performance.
  • Monitor and analyze call center metrics to identify areas for improvement and implement changes as needed.
  • Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
Requirements
  • 3+ years of experience in a call center or customer service role.
  • Proven track record of success in leading teams and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.
What We Offer

At Bank OZK, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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