Call Center Operations Manager
4 days ago
We are seeking a highly skilled and experienced Assistant Manager-Call Center to join our team at Bank OZK. The successful candidate will be responsible for providing guidance and oversight to our call center support staff, ensuring day-to-day operations are handled effectively and efficiently.
Key Responsibilities- Provide guidance and support to call center staff to ensure excellent customer service and high-quality call handling.
- Oversee day-to-day operations of the call center, ensuring compliance with established policies and procedures.
- Collaborate with the management team to develop and implement strategies to improve customer satisfaction and call center performance.
- Monitor and analyze call center metrics to identify areas for improvement and implement changes as needed.
- Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
- 3+ years of experience in a call center or customer service role.
- Proven track record of success in leading teams and improving customer satisfaction.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
At Bank OZK, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Automotive Call Center Representative
2 weeks ago
Little Rock, Arkansas, United States Mercedes-Benz of Little Rock Full timeJob SummaryWe are seeking a highly motivated and customer-focused Automotive Call Center Representative to join our team at Mercedes-Benz of Little Rock. As a key member of our sales and service team, you will be responsible for answering inbound service calls, scheduling appointments, and providing exceptional customer service.Key ResponsibilitiesAnswer all...
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Automotive Call Center Representative
4 days ago
Little Rock, Arkansas, United States Mercedes-Benz of Little Rock Full timeJob Summary:The Automotive Call Center Representative will be responsible for answering inbound service calls, scheduling sales or service appointments, and providing exceptional customer service to our valued clients.Key Responsibilities:Answer all incoming phone calls according to a proven script and schedule service appointmentsLog customer comments into...
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Transmission Operations Center Director
2 days ago
Little Rock, Arkansas, United States Arkansas Electric Full timeJob Title: Transmission Operations Center DirectorJob Summary:The Transmission Operations Center Director is responsible for directing all work activities of the Little Rock Transmission Operations Center (LR-TOC). This includes managing asset reliability risks, NERC Compliance requirements, and supervising personnel. The ideal candidate will have a strong...
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Operations Manager
3 weeks ago
Little Rock, Arkansas, United States Premier Gastroenterology Associates Full timeAbout Premier Gastroenterology AssociatesWe are seeking a highly skilled and experienced Operations Manager to join our team at Premier Gastroenterology Associates. As a key member of our leadership team, you will play a critical role in ensuring the operational efficiency and effectiveness of our healthcare facilities.Job Summary:The Operations Manager will...
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Security Operations Center Engineer
6 days ago
North Little Rock, Arkansas, United States Parallel Partners Full timeSecurity Operations Center Engineer Job DescriptionWe are seeking a highly skilled Security Operations Center Engineer to join our team at Parallel Partners. As a key member of our cybersecurity team, you will be responsible for supporting client firewalls, email security systems, encryption, EndPoint Protection (EPP), Multi-Factor Authentication (MFA),...
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Operations Center Support Specialist
6 days ago
Little Rock, Arkansas, United States Ascend Technologies Full timeJob OpportunityWe are seeking a highly motivated and detail-oriented individual to join our Operations Center team as an Operations Center Engineer Intern. This role provides an excellent opportunity to gain hands-on experience in technical support and develop skills in troubleshooting, problem-solving, and client communication.Key ResponsibilitiesProvide...
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Banking Center Manager
3 weeks ago
Little Rock, Arkansas, United States First Horizon National Corporation Full timeJob SummaryWe are seeking a highly motivated and experienced Banking Center Manager to lead our team to success. As a key member of our organization, you will be responsible for driving business growth, improving customer satisfaction, and overseeing banking center operations.Key ResponsibilitiesBusiness Development: Develop and implement strategies to meet...
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Culinary Operations Manager
1 week ago
Little Rock, Arkansas, United States Big Bear Retreat Center Full timeAbout Big Bear Retreat CenterBig Bear Retreat Center is a serene and inclusive haven for individuals seeking respite, healing, and transformation. Our mission is to provide a safe and accessible space for diverse communities to come together, practice mindfulness, and foster cross-cultural dialogue.Job SummaryWe are seeking a highly skilled and compassionate...
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Airport Operations Manager
2 weeks ago
Little Rock, Arkansas, United States Bill and Hillary Clinton National Airport Full timeJob SummaryThe Assistant Custodial Services Supervisor is a key member of our team at the Bill and Hillary Clinton National Airport, responsible for ensuring the cleanliness and functionality of our terminal and other buildings. This is a full-time, exempt night-shift position that requires previous commercial or residential cleaning experience, inventory...
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Retail Operations Manager
4 weeks ago
Little Rock, Arkansas, United States Gas Express LLC Full timeRetail Operations Manager Position at Gas Express LLCThe Retail Operations Manager at Gas Express LLC is tasked with supervising the comprehensive functioning of the retail outlet under the direction of the Regional Manager. This position encompasses a variety of responsibilities including Sales Management, Administrative Oversight, Profit Optimization,...
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Operations Assistant Manager
4 weeks ago
Little Rock, Arkansas, United States Wogan Group Full timeJob Summary:The Assistant Manager - Operations is a key member of the Wogan Group team, responsible for ensuring the smooth operation of our properties. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.Key Responsibilities:Property Maintenance: Observe the condition of the apartment...
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Store Operations Manager
4 weeks ago
Little Rock, Arkansas, United States Trane Technologies Full timeJob DescriptionJob Summary:The Store Operations Manager is a key member of the Trane Technologies team, responsible for leading the store team to achieve sales and customer satisfaction goals. This role requires a strong customer service focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...
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Store Operations Manager
4 weeks ago
Little Rock, Arkansas, United States Gas Express LLC Full timeStore Manager Position at Gas Express LLCThe Store Manager at Gas Express LLC is responsible for overseeing the overall operation of their store under the guidance of the Market Manager. This role involves various responsibilities such as Sales, Administrative Duties, Profit Management, Merchandising, Budgeting, Staffing, and more.Key Sales...
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Operations Management Trainee
2 weeks ago
Little Rock, Arkansas, United States Ryder System Full timeAbout Ryder SystemRyder System is a leading provider of transportation and logistics solutions, with a rich history dating back to 1933. Our company values include culture, integrity, and family, and we strive to create a dynamic and inclusive work environment.Job SummaryWe are seeking an Operations Management Trainee to join our team. As an Operations...
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General Manager
3 days ago
Little Rock, Arkansas, United States Holiday by Atria Full timeJob Title: General ManagerAbout the Role:We are seeking a highly skilled and experienced General Manager to lead our community and drive business growth. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the community, including full profit and loss responsibility.Key Responsibilities:Develop and implement sales...
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Fleet Operations Manager
2 weeks ago
Little Rock, Arkansas, United States CalArk Inc. Full timeFleet Manager Job DescriptionJob Summary:The Fleet Manager is a key member of the Operations team at CalArk, Inc. responsible for overseeing all aspects of fleet management, ensuring driver productivity, service, and revenue generation. This role requires strong coordination with other departments and effective communication with drivers and external...
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Finance Operations Manager
1 month ago
Little Rock, Arkansas, United States Prospera Housing and Community Services Full timeThe Finance Operations Manager plays a crucial role in overseeing the daily accounts receivable and accounts payable operations to fulfill the financial commitments of the organization. The key responsibility involves ensuring compliance with best practices in cash management and accounts payable while adhering to the organization's policies and...
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Regional Dental Operations Manager
3 weeks ago
Little Rock, Arkansas, United States Rock Dental Brands Full timeJob DescriptionRock Dental Brands, a leading Dental Service Organization (DSO), is seeking a highly motivated and experienced managerial leader to join our team as a Regional Dental Operations Manager. This role will lead a team of Practice Managers in daily operations, ensuring Key Performance Indicators (KPIs) are met.The Regional Operations Manager will...
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Technical Support Professional
4 weeks ago
Little Rock, Arkansas, United States Arkansas Copier Center Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Arkansas Copier Center. As a key member of our technical staff, you will be responsible for providing top-notch technical support, troubleshooting issues with desktop computers, and delivering exceptional help desk support.Key Responsibilities:Provide technical support and...
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Distribution Center Worker
4 weeks ago
Little Rock, Arkansas, United States Mygrant Glass Full timeWe are seeking a skilled professional to join our team at Mygrant Glass as a Driver/Warehouse Associate. This role is responsible for ensuring the efficient movement of goods and materials within our distribution center.Key Responsibilities:Driving:Operate company vehicles to transport goods and materials to and from the distribution center.Ensure safe and...