Assessment Program Manager

Role title

Assessment Program Manager

Grade

11

Reports to (title)

Leah Socker

Version date

July 2024

Business Background

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients navigate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.

Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

The next chapter for LRQA

As the preferred assurance partner for our clients, we are relentless in helping them respond to the era of Assurance 4.0.

Our decades of sector expertise in assuring assets and management systems, ensuring product integrity, responsible sourcing, navigating the energy transition and achieving net zero, and strengthening cybersecurity maturity will help them to anticipate, mitigate and manage risk wherever they operate, freeing them to focus on growth.

With solid expertise and heritage in our sector, coupled with well-timed accelerated investment and a leadership team that is fully committed to delivering our vision, LRQA’s next chapter is set to be an exciting, transformational period of growth. We’re well placed to build on everything we’ve done and further our ambitions for the future. At such an exciting time key talent is critical, and this role is a great opportunity to be part of our next chapter.

Role purpose:

The Assessment Program Manager will support a key LRQA customer and will develop relationships with the client, vendors, and factories globally and drive social compliance and sustainability initiatives. They will work in partnership with the Manager, Senior Manager and other LRQA staff to meet customer expectations and execute against our SOW obligations. The position will help to represent the customer externally with supplier and service providers and internally with LRQA delivery teams. They will report directly to the Sr. Manager, Program Management and indirectly to the Customer for whose program LRQA has management responsibility. 

 Key Responsibilities:

A dynamic and instinctive individual to contribute to a client’s social responsibility and human rights program. The Assessment Program Manager role is responsible for facilitating the customer’s risk monitoring program. They will be responsible for ensuring the assessment plan is executed against expected timelines, communicating directly with suppliers before and after assessments and working closely with the program lead to shape the program.

The primary responsibilities include the following:

•  Supplier Communication
  • Contact the client’s vendors to validate their facility details
  • Provide clear guidance to the client’s suppliers if they need to provide updated or new facility information
  • Provide clear guidance to the client’s suppliers when responding to inquiries
  • Maintain supplier escalation details to be shared with the client
  • Plan, communicate and continuously monitor execution of the assessment plan internally and externally
  • Pre- and Post-assessment communications with suppliers, sharing expectations, addressing questions, and supporting successful execution of services
• Maintain internal guidance, standard operating procedures and instructions that allow us to meet client expectations and SOW obligations.

• Contribute to reporting and performance measurement for the account that aligns with Service Level Agreements (SLA)
  • Keeping trackers up to date, accurate and available to Client on a regular basis
  • Proactively use LRQA data systems to anticipate and resolve issues
  • Willingness to communicate during non-traditional working hours
  • Guide and work closely with a global team of staff within LRQA supporting the Customer to meet expectations and SOW obligations

Key health & safety responsibilities:

Eliminate or minimize employee exposure to risks by regularly reviewing the health and safety risk register, applying appropriate controls, communicating results of risk assessments, and ensuring health and safety is considered in the planning and execution of all LRQA activities.

Manage your own, and your team’s, compliance with health and safety rules, instructions, systems and legal requirements to ensure employees are suitably trained and adequate resources are available to work safely.

Number of direct reports

0

Geographic area of impact

United States

Technical / Professional Qualifications / Requirements:

• Experience in Ethical Sourcing/Labor Compliance/Environmental arena either for a brand/retailer or service provider
• Analytical Skills
• Excellent written and verbal English
• 4-year college degree
• High level of integrity; extreme attention to detail
• Create and entrepreneurial mind
• Ability to work independently
• Ability to handle sensitive and confidential information
• Strength in writing and communication – individuals who make the complex simple, who can relate concepts with visuals and a minimum number of words
• A passion for social responsibility and sustainability, excitement for making a difference

Our Values:

Expertise

We value our experience, specialist knowledge, and pioneering history within the industry. But we also never stop looking for ways to learn and improve in the future.

Integrity

We always do what’s right, in the right way and continually measure our actions and their outcomes against rigorous criteria – both those of stakeholders and our own.

Ambition

We are industry leaders because we combine technology and innovation with the expertise of our people. We help our clients be the best they can be, by being the best we can be.

Vision

We support our clients in the present and prepare them for future success, by using our sharp understanding of social, environmental,  technological, and commercial changes to work towards a safer, cleaner, more sustainable future.

Togetherness

We respect the unique skills, expertise and backgrounds of our people and the inclusive culture they create. We believe teamwork and collaboration – internally and with our clients – are the best way to achieve our mutual goals.

At LRQA we focus on developing an enabling environment. One in which our people can flourish and succeed, by delivering insightful and innovative solutions to our clients while remaining knowledgeable and good partners.  Our workforce is made up of many individuals with unique skills, values, backgrounds and experiences. As an Equal Opportunity Employer, we value diversity in our workforce and foster an environment that promotes inclusion, recognizing the organizational capability and business performance that diversity brings.