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Program Manager for Assessments
2 months ago
Role Title: Program Manager for Assessments
Grade: 11
Reporting To: Senior Manager, Program Management
Company Background
Who is Elevate?
Elevate is committed to delivering exceptional client service, pioneering advancements in risk management, and showcasing profound expertise across various sectors. We have established ourselves as a premier global assurance provider, uniting exceptional knowledge in certification, tailored assurance, cybersecurity, inspection, and training.
Our legacy is significant, but our current capabilities define our future. By adhering to our core values and leveraging extensive collective experience, we empower our clients to create a safer and more sustainable tomorrow.
Our Mission:
We assist our clients in navigating an ever-evolving landscape by collaborating with them to manage and mitigate the risks they encounter. Our services span numerous industries, focusing on sectors such as Food & Beverage, Consumer Goods, Transportation, Technology, Construction, Energy, and Chemicals.
Our offerings include independent third-party audits, certification, training, consultancy services, real-time assurance technology, and data-driven supply chain transformation programs. Our innovative, comprehensive solutions enable our clients to shape their futures proactively.
The Future of Elevate:
As the trusted assurance partner for our clients, we are dedicated to helping them adapt to the evolving landscape of Assurance 4.0. Our extensive expertise in asset assurance, management systems, product integrity, responsible sourcing, energy transition, and cybersecurity will empower our clients to anticipate, mitigate, and manage risks effectively, allowing them to concentrate on growth.
With a strong foundation and timely investments, Elevate is poised for an exciting period of transformation and growth. We are committed to building on our achievements and advancing our future ambitions. This role presents a unique opportunity to contribute to our journey.
Role Purpose:
The Program Manager for Assessments will play a crucial role in supporting a key client by fostering relationships with vendors and factories globally while driving initiatives focused on social compliance and sustainability. This position will collaborate closely with the Senior Manager and other team members to meet client expectations and fulfill our obligations.
Key Responsibilities:
The ideal candidate will be a proactive and intuitive individual, contributing to the client's social responsibility and human rights initiatives. The Program Manager will oversee the execution of the client's risk monitoring program, ensuring that assessment plans are implemented according to established timelines and maintaining direct communication with suppliers throughout the process.
The primary responsibilities include:
- Supplier Engagement:
- Contact vendors to confirm facility details.
- Provide clear instructions to suppliers regarding updates or new facility information.
- Guide suppliers in responding to inquiries.
- Maintain escalation details for suppliers to share with the client.
- Plan and monitor the execution of the assessment plan, both internally and externally.
- Facilitate pre- and post-assessment communications with suppliers, clarifying expectations and addressing questions.
- Maintain internal guidelines, standard operating procedures, and instructions to meet client expectations and obligations.
- Contribute to performance reporting and measurement aligned with Service Level Agreements (SLA):
- Keep trackers updated and accessible to the client.
- Utilize data systems proactively to identify and resolve issues.
- Be available for communication during non-traditional hours.
- Collaborate with a global team to meet client expectations and obligations.
Health & Safety Responsibilities:
Minimize employee exposure to risks by regularly reviewing health and safety protocols, applying appropriate controls, and ensuring compliance with health and safety regulations in all activities.
Ensure personal and team compliance with health and safety standards, providing necessary training and resources for safe operations.
Qualifications:
- Experience in Ethical Sourcing, Labor Compliance, or Environmental sectors.
- Strong analytical skills.
- Excellent written and verbal communication skills in English.
- Bachelor's degree.
- High integrity and attention to detail.
- Entrepreneurial mindset.
- Ability to work independently and handle sensitive information.
- Strong communication skills, capable of simplifying complex concepts.
- Passion for social responsibility and sustainability.
Our Core Values:
Expertise: We value our extensive experience and continuously seek ways to learn and improve.
Integrity: We uphold the highest standards in our actions and outcomes.
Ambition: We combine technology and innovation with our expertise to help clients excel.
Vision: We prepare clients for future success through a deep understanding of evolving challenges.
Togetherness: We respect diverse skills and backgrounds, fostering teamwork and collaboration.
At Elevate, we strive to create an environment where our team can thrive, delivering innovative solutions while valuing diversity and inclusion in our workforce.
