Quality Resident Engineer
1 month ago
Tier One Supplier to Hyundai is seeking a new team member Company offers great benefits
Schedule: 10:00 pm - 6:30 am or until done Sunday - Thursday. Supervisors come in 30 minutes early and leave when they close out the shift
RESPONSIBILITIES:
- Manage professional relationship with customer while housed in customer assembly plants.
- Provide knowledge and expertise of manufacturing process to customer.
- Address quality concerns for all products and minimize impact on customer satisfaction and customer rating
- Facilitate communication to address customer concerns by leveraging all appropriate resources
- Be on call 24 hours a day, 7 days a week
- Conduct initial investigation for all concerns reported at customer assembly plants and provide detailed information to appropriate team members to conduct analysis and root cause the issues.
- Manage containment of parts at customer assembly plants and provide daily information for containment and cost status.
- Initiate Problem Resolution for customer concerns and support the problem resolution teams
- Present six panel reports to customer, follow up on warranty claims, review charge backs and dispute down time when it is need it.
- Follow up engineering changes, approvals and trials runs.
- Performs other duties as assigned by Sr. Quality Manager.
REQUIREMENTS:
- ·BS/BA or equivalent experience
- ·Requires 5+ years experience.
- ·Excellent written and verbal communication skills.
- Ability to understand and follow written and verbal instructions
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Snapshot of Our Benefits and Culture
- A full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, Company Paid Insurances, 401K, Paid Holidays and more.
- A casual work environment – no suit and tie.
- Professional development opportunities available.
- A culture where team members are encouraged to share ideas and individual opinions
Ultimately, we're looking for talent who is interested in furthering his/her career in our organization.
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