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Quality Assurance Engineer

2 months ago


Montgomery, Alabama, United States Career Personnel Full time
Job Overview

Career Personnel is seeking a highly skilled Quality Assurance Engineer to join our team. As a Quality Resident Engineer, you will be responsible for managing professional relationships with customers while housed in their assembly plants.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to ensure their quality expectations are met.
  • Provide expertise and guidance on manufacturing processes to customers, ensuring seamless production and minimal disruptions.
  • Identify and address quality concerns in a timely manner, minimizing the impact on customer satisfaction and ratings.
  • Facilitate effective communication with customers to resolve concerns, leveraging all available resources.
  • Be available on-call 24/7 to address customer needs and concerns.
  • Conduct thorough investigations into customer concerns, providing detailed information to relevant team members for analysis and root cause identification.
  • Manage containment of parts at customer assembly plants, providing daily updates on containment and cost status.
  • Initiate problem resolution for customer concerns, supporting problem resolution teams as needed.
  • Present detailed reports to customers, follow up on warranty claims, review chargebacks, and dispute downtime when necessary.
  • Monitor and follow up on engineering changes, approvals, and trial runs.
  • Perform other duties as assigned by the Senior Quality Manager.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 5 years of experience in a related field.
  • Excellent written and verbal communication skills.
  • Ability to understand and follow written and verbal instructions.
  • Strong organizational, problem-solving, and analytical skills, with the ability to manage priorities and workflow.

What We Offer:

  • A comprehensive benefits package, including medical, dental, vision, flexible spending accounts, company-paid insurances, 401(k), paid holidays, and more.
  • A casual work environment with a focus on professional development and growth opportunities.
  • A culture that values open communication, teamwork, and individual contributions.