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Operations Manager

4 months ago

Solon, United States The Third Estimate Full time
Job DescriptionJob DescriptionSalary: $90k-$120k

Northeast Ohio's exterior Home Improvement Contractor that's Small Enough To Listen, Big Enough To Deliver


The Third Estimate was founded in 1996 with a passion for architecture, energy efficiency, and a drive for improving our community. Family owned and operated; our passion is about the communities we serve. We are trusted by top industry organizations and service all of Northeast Ohio with quality roofing, windows, siding, gutter systems, and storm damage insurance inspections.

 

We are looking for an experienced Operations Manager to join our dynamic team. This individual must be experienced in exterior home remodeling and construction; this is a role that combines your competitive drive and desire to be a part of a team.

 

Why The Third Estimate team?


  • We make an impact We create value for our customers by delivering solutions that power relationships. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.
  • We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.
  • You belong here as we are committed to growing the capabilities of our people. We are building a team where you can collaborate with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees value family and extend the same care to our customers and community.


What’s In It For You

  • Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
  • Comprehensive benefits package that includes medical, dental, vision, and much more


The Operations Manager will oversee the production, sales, and insurance divisions including operational activities within every level of production. In addition, this individual is responsible for developing new opportunities by maintaining strong relationships with key stakeholders, vendors, employees and/or customers. This leadership role will be the bridge between our leaders in the field and our corporate office ensuring that operational activities remain on time and within budget for The Third Estimate.

 

Responsibilities:


  • Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Assess, analyze, and is accountable for the Operations budget.
  • Completion of OSHA for self and keep track of training for the team as needed.
  • Cultivate positive relationships with employees, key stakeholders, customers, and subcontractors.
  • Improve customer service and satisfaction through policy and procedural change.
  • Pre-construction planning as well as job/materials ordering and scheduling.
  • Implement and monitor the Service Installation Standards & contractors for all services offered.
  • Project a positive image of the organization to employees, customers, industry, and community.
  • Supply inventory & P&L management.
  • Lead coordination and integration of efforts among operations, sales, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
  • Communicate and explain new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Manage warehouses and equipment across programs.
  • Ensure work environments are adequate and safe.
  • Oversee production, purchasing, insurance and sales departments, ensuring each is reaching goals set by departmental and company leadership.
  • Implements policies and procedures that will improve day-to-day operations.
  • Perform other duties as assigned.


Qualifications:


  • Bachelor’s Degree in related field.
  • MBA in Business Management or another related field, preferred.
  • 5+ Years of Managerial Experience.
  • Extensive and diversified background with at least 10 years of related experience.
  • MS Office Proficiency - Excellent Computer Skills.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Must be able to pass a criminal background check.
  • Excellent organizational skills and attention to detail.
  • Superior managerial and diplomacy skills.
  • Best-in-class customer relations skills/techniques.
  • Excellent communication skills, both spoken and written.
  • Must be dependable, maintain regular attendance and be punctual.
  • Ability to multi-task.
  • Thorough understanding of practices, theories, and policies involved in business and finance.
  • Highly driven, self-motivator.


The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

 

The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please contact the Human Resources department.