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Information Technology Operations Manager

3 months ago

Solon, United States Robert Half Full time

JOB DUTIES:

  • EDI onboarding, troubleshooting and error resolution, working with and directing external providers. Also, work with external providers on new EDI document integrations with SAP ERP (856 ASN)
  • 3PL and Ecommerce marketplace integrations - work with external developers and internal cross-functional teams on design, development, testing, de-bugging and implementation
  • Monitor integration transactions and communication. Troubleshoot, triage, and resolve errors.
  • Optimization of parcel shipping application to increase efficiency and enable Canadian shipments.
  • Other ERP related projects
  • General SAP ERP support and documentation


ENVIRONMENT:

SAP ByDesign ERP system, traditional EDI and other API integrations.

B2B and B2C markets, sales and distribution of products in 60+ countries.

  • US facilities in Glenwillow, OH and Phoenix, AZ; 3PL distribution facilities throughout the world.
  • Fast paced and agile to react to new customers, marketplaces, and supply chain requirements.


QUALIFICATIONS / SKILLS requirements:

  • Bachelor’s Degree or equivalent training, certifications, or experience
  • 5+ years of relevant business process improvement or project management experience (operations, distribution, finance, order to cash, etc.)
  • Experience developing and documenting processes, identifying and prioritizing critical operational gaps
  • Proven ability to identify and standup reliable key process, operational and business metrics to monitor and track improvements
  • Effective management of stakeholders including identification, engagement, relationship building, negotiation, and communications
  • Experience developing strong cohesive project plans and schedules that appropriately reflect dynamic changes across the project lifecycle
  • Proficient in use of Microsoft Office (Visio, Work, PowerPoint, Excel, various analysis tools
  • Proactive, highly motivated, self-starter, resourceful and goal-oriented with a sense of urgency toward developing process improvements
  • Positive attitude, supportive of team, ability to encourage and inspire others
  • Excellent verbal and written communication skills; ability to communicate with all levels of the organization
  • Excellent organizational and time management skills with the ability to effectively manage multiple projects at the same time and adapt quickly to changing priorities
  • A team player with the ability to communicate from both a technical and business perspective, at all levels of the organization
  • Experience with technology implementation of business transformation projects
  • PMP or CPM certification a plus.