Current jobs related to Member Service Representative I - Alexandria - STATE DEPARTMENT FEDERAL CREDIT UNION

  • Member Service Representative

    1 week ago

    Alexandria, Virginia, United States TRANSPORTATION FEDERAL CREDIT UNION Full time

    Job Summary:The Member Contact Center Representative I is responsible for providing exceptional customer service to members and potential members through telephone interactions. This role requires a high level of professionalism, courtesy, and diplomacy in all interactions.Key Responsibilities:Assist members and potential members with their telephone...

  • Member Service Representative

    1 month ago

    Alexandria, Virginia, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled and motivated Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key...

  • Member Service Representative

    1 month ago

    Alexandria, Virginia, United States Signature Federal Credit Union Full time

    Member Service Representative Job DescriptionThe Member Service Representative plays a vital role in providing exceptional service to our members, ensuring their needs are met with professionalism and courtesy. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key...

  • Member Service Representative

    4 weeks ago

    Alexandria, Virginia, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAnalyze and resolve complex...

  • Member Service Representative

    2 weeks ago

    Alexandria, Virginia, United States United States Senate Federal Credit Union Full time

    Job SummaryThe Member Service Representative is responsible for providing exceptional customer service to members of the United States Senate Federal Credit Union. This role involves assisting members with account inquiries, resolving issues, and promoting credit union products and services.Key ResponsibilitiesProvide timely and accurate responses to member...

  • Member Service Representative

    3 weeks ago

    Alexandria, Virginia, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.Key ResponsibilitiesAnalyze and resolve complex member account...

  • Member Service Representative

    4 weeks ago

    Alexandria, Virginia, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and promoting our products and services.Key ResponsibilitiesAnalyze and resolve complex member account...

  • Member Service Representative

    1 month ago

    Alexandria, United States Signature Federal Credit Union Full time

    The Member Services Representative is responsible for assisting members, potential members and other employees with their questions and requests. He/she needs to understand and be able to explain basic IRA, Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received via web, e-mail, fax,...

  • Member Service Representative

    1 month ago

    Alexandria, United States Signature Federal Credit Union Full time

    The Member Services Representative is responsible for assisting members, potential members and other employees with their questions and requests. He/she needs to understand and be able to explain basic IRA, Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received via web, e-mail, fax,...

  • Member Service Representative

    1 month ago

    Alexandria, United States Signature Federal Credit Union Full time

    The Member Services Representative is responsible for assisting members, potential members and other employees with their questions and requests. He/she needs to understand and be able to explain basic IRA, Share, Loan, Mortgage and Visa related products and services, responds to problems, processes member's requests received via web, e-mail, fax,...

  • Member Service Representative

    1 month ago

    Alexandria, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Member Service Representative

    1 month ago

    Alexandria, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Customer Service Representative

    2 weeks ago

    Alexandria, Virginia, United States STATE DEPARTMENT FEDERAL CREDIT UNION Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative I to join our team in Old Town Alexandria. As a key member of our Call Center, you will be responsible for providing exceptional service to our members, handling a high volume of inbound calls, and identifying opportunities to sell SDFCU products and services.Key...

  • Member Service Representative

    1 month ago

    Alexandria, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Hospitality Service Representative

    2 months ago

    Alexandria, United States Virginia Linen Service Inc Full time

    Job Description**About Us**Virginia Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business industries. Our company is dedicated to delivering exceptional service and promoting resource conservation and social responsibility.**Job Summary**We are seeking a highly...

  • Hospitality Service Representative

    1 month ago

    Alexandria, Virginia, United States Virginia Linen Service Inc Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as an Account Service Representative. As a key member of our hospitality services team, you will be responsible for providing exceptional service to our valued customers.Responsibilities:Act as a liaison between customers and our company to ensure clear and...

  • Customer Service Representative

    2 months ago

    Alexandria, United States Waste Connections Full time

    We are looking for a Customer Service Representative to join the team at our Hauling site in Alexandria, LA. The schedule is Monday - Thursday 8:00 a.m.-5:00 p.m., and Friday 8:00 a.m. -4:00 p.m. Pay Range: $17-18/hr. depending on experience. On top of competitive pay, we offer excellent benefits, 401k match $1 per $1, vacation, and year-round work. JOB...

  • Hospitality Service Representative

    1 month ago

    Alexandria, Virginia, United States Virginia Linen Service Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their complete satisfaction with our linen rental supply and commercial laundry services.Key...

  • Office Representative

    2 weeks ago

    Alexandria, Virginia, United States Sharon Eddy - State Farm Agent Full time

    ROLE DESCRIPTION: As an Office Representative - State Farm Agent Team Member for Sharon Eddy - State Farm Agent, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relationships and act as a liaison between customer needs and agency departments. You will improve the lives of...

  • Customer Service Representative

    5 days ago

    Alexandria, United States Virginia Linen Service Inc Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who...

Member Service Representative I

4 months ago

Alexandria, United States STATE DEPARTMENT FEDERAL CREDIT UNION Full time
Job DescriptionJob Description

REMOTE POSITION

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options: Potential work-from-home options after the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

We are currently seeking a full time Member Service Representative I to join the team in our Call Center, located in Old Town Alexandria. The candidate must be dependable, be able to multi-task, and have strong communication skills, excellent interpersonal skills and the desire to work as a self-motivated team player in a dynamic and challenging work environment. The incumbent will also possess excellent phone etiquette, exceptional service skills and the ability to identify member needs in order to recommend and sell SDFCU products and services that meet those needs. This is a fast paced, goal oriented environment with weekly, monthly and annual production, service and sale goals. The ideal candidate will have the ability to work independently and as a team member to meet and exceed personal and departmental goals.

Required Skills and Competencies:

  1. One year customer service experience with proven sales and service skills
  2. High School Diploma or equivalent
  3. Ability to handle a high volume of inbound calls efficiently
  4. Professional phone manner and good, clear speaking voice
  5. Ability to communicate effectively orally, with demonstrated listening skills
  6. Demonstrated resourcefulness and analytical skills
  7. Ability to utilize a Windows software environment
  8. Accurate typing of 35 w.p.m. desired
  9. Ability to write effectively with attention to grammar and composition
  10. Good organizational and time management skills

Work setting:

  • Remote: Work-at-Home

Schedule:

  • Monday to Friday
  • Weekends as needed