Call Center Repersentative

3 weeks ago


Los Angeles, United States PagerDuty Inc Full time
Job DescriptionJob DescriptionOverviewThe Call Center Representative plays a crucial role in providing exceptional customer service and resolving inquiries for our organization. Working as the front line of communication, the position is vital for maintaining customer satisfaction and loyalty. This role requires excellent communication skills, a customer-centric approach, and the ability to handle a high volume of calls efficiently.Key responsibilities
  • Answering incoming calls and addressing customer inquiries and concerns
  • Providing information about products or services
  • Handling and resolving customer complaints
  • Processing orders, forms, applications, and requests
  • Documenting all call information according to standard operating procedures
  • Identifying and escalating priority issues
  • Following up customer calls when necessary
  • Managing customer accounts by updating information and completing data entry
  • Providing excellent customer service and maintaining a positive and empathetic attitude
  • Performing other duties as assigned by the Call Center Manager
Required qualifications
  • High school diploma or equivalent
  • Proven experience in a customer service or call center role is a plus
  • Proficiency in basic computer applications such as Microsoft Office
  • Excellent verbal and written communication skills
  • Ability to multi-task, set priorities, and manage time effectively
  • Strong problem-solving abilities
  • Ability to work well in a team environment
  • Familiarity with CRM systems and practices
  • Ability to maintain a professional and courteous manner in all customer interactions
  • Willingness to adhere to call center metrics and standards
  • Flexibility to work in shifts and adapt to changing schedules
  • Strong organizational skills and attention to detail
  • Ability to handle a high volume of calls while maintaining quality customer service
  • Positive and customer-focused attitude
  • Ability to remain calm and professional in stressful situations


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