Customer Service Associate

1 month ago


Richmond, United States Answering Service of Richmond Inc Full time
Description

Midnight Customer Service Associate

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities

•Work closely with the sales lead to stay up-to-date on service and product knowledge
•Maintain customer accounts and update with new account information as needed
•Reply to incoming calls from customers including products and service questions, general information, and complaints
•Find patterns in customer complaints and bring them to the team for improvement
•Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

Qualifications

•Must be available 10P-8A
•Experience working in a customer-oriented atmosphere
•Excellent active listening, interpersonal, and communication skills
•High school diploma, G.E.D. or equivalent

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