Insurance and Patient Specialist

1 month ago


Orlando, United States PRIMARY CARE OF CENTRAL FLORIDA INC Full time
Job DescriptionJob Description

Our company was founded in 2005 and has served the Central Florida Geriatric population for 18 years. We care for patients in the Skilled Nursing Facility, Assisted Living Facilities and Home bound patients in the comfort of their homes. We are a growing company and we are looking for an outstanding full-time Insurance Specialist to join our team. The Insurance Specialist plays a vital role in ensuring a smooth patient experience by verifying insurance coverage and benefits, collecting co-payments and deductibles, managing Chronic Care Management enrollment, confirming appointments, conducting patient satisfaction surveys, and documenting interactions. The right candidate will contribute to efficient RVU management within your assigned color team and work collaboratively with both the scheduling team and the CCM teams.

Responsibilities:

  • Verify insurance coverage, co-pays, self-pays, and deductibles.
  • Enroll eligible patients in Chronic Care Management (CCM) and document process.
  • Confirm appointments, collect co-pays, deductibles, self pay fees, and conduct patient satisfaction surveys.
  • Document interaction details, payment methods, and survey responses in Prognocis and CCIQ.
  • Maintain a professional and courteous demeanor throughout all interactions with patient and colleagues.
  • Follow established SOPs and procedures, including adhering to RVU management guidelines.
  • Must be certified CMA, RMA, EMT, CNA, LPN or equivalent.


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