Patient Liaison

4 weeks ago

Orlando, United States SiteRx Full time
Job DescriptionJob Description

***This is a 100% on-site role located at our office in Winter Park, Florida.

We are empowering the fight against incurable diseases.

SiteRx strives to give patients hope. Today, the "best" option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative option provides an avenue for hope: clinical trials.

Your Mission:

The Patient Liaison will be responsible for all patient engagement and care coordination activities related to treatment communications directed by patients' healthcare providers, including facilitating patients' education and understanding about available clinical research opportunities.

About the Engagement:

  • Handle 50+ outbound and inbound calls a day with patients and caregivers to conduct education and engagement, and respond to interest in participating in clinical trials.
  • Ensure accurate collection and entry of patient information into the relevant databases while on the phone
  • Ensure individualized, caring, courteous, and efficient service
  • Support other members of your team as well as cross-functional team members
  • Attend and contribute to meetings with SiteRx personnel

Required Qualifications:

  • Prior history delivering excellent customer service is required; call center experience a plus
  • Documentation in a customer service environment, medical documentation is preferred
  • Be an outgoing individual who is comfortable making connections with new people
  • Knowledge of medical terminology a plus
  • Bilingual (Spanish/English) a plus
  • Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
  • Ability to maintain confidentiality of sensitive information based on HIPAA requirements and SiteRx policies
  • Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics
  • Ability to remain in a stationary position for extended periods of time.
  • Ability to communicate information and ideas efficiently and accurately.
  • Ability to operate and stare at a computer for extended periods of time

About Us:

SiteRx is a fast-paced and motivated company that operates with the urgency and pace needed to democratize access to clinical research with a mission of contributing to efforts to cure currently incurable diseases. SiteRx strives to engage individuals who challenge themselves and the status quo, constantly reimagining processes and driving efficiencies both within the business and with our relevant industry partners.

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • 401(k)



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