Access Center Specialist I

2 weeks ago

Orlando, United States Nemours Full time

The Access Center Specialist communicates with the patients/providers via telephone to ensure accurate, prompt, and courteous scheduling of specialty appointments according to established division guidelines. this position is responsible for obtaining and entering accurate demographic and insurance information for all encounters. The access Center Specialist is required to discuss financial obligations with patient families and collect payments or escalate to Financial Advocates when appropriate.

The Access Specialist is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with other Nemours departments to ensure all patient access needs are met. The Access Center Specialist is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism.

  • Answers calls for assigned clinic specialties in an efficient manner, using standardized greeting, content, and closure of call.
  • Accurately captures and verifies patient demographic, guarantor, legal guardian, and insurance information in the EMR system. Utilizes quality review work queue to identify and correct discrepancies.
  • Schedules appointments in the EMR system, following scheduling and insurances guidelines. Provides all necessary appointment information at time of scheduling, and all necessary directions and paperwork via mail or email following closure of the scheduling call.
  • Actively reviews electronic communications and process documentation to stay abreast of correct department processes and notifies leadership immediately of any questions.
  • Ensures accuracy in answering questions and assisting customers with requests. Utilizes escalation guideline criteria to prioritize patients' health concerns, and follows reliable methods to document and escalate calls as instructed in guidelines.
  • Collects copays, outstanding balances, and any applicable prepayments at time of scheduling. Partners with Financial Advocate when appropriate.
  • Identifies and attempts to resolve complaints. When unable to resolve complaints, utilizes escalation guidelines to route callers to the appropriate Nemours associate.
  • All other duties as assigned by supervisor.
Job Requirements
  • High School Diploma required.
  • More than one (1) year of customer service, medical office, or call center experience required.
  • NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred.

  • Patient Access Specialist I

    3 weeks ago

    Orlando, United States Nemours Full time

    Nemours is seeking a Patient Access Specialist I (PART-TIME), to join our Nemours Children's Health team in Orlando, Florida. Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient...

  • Rn Vascular Access Specialist

    5 days ago

    Orlando, United States Phoenix Vascular Access® Full time

    **MOVE AWAY FROM HURRICANES TO BEAUTIFUL ARIZONA AS A PICC NURSE - MUST BE ALREADY CERTIFIED AS A VA-BC VASCULAR ACCESS NURSE or HAVE 5 YEARS OR MORE VASCULAR ACCESS EXPERIENCE. COVID VACCINATIONS ARE NOT REQUIRED FOR POSITION.** **Phoenix Vascular Access® - A Celebrated Private Healthcare Company & Excellent Opportunity - Pack your bags and move to sunny...

  • Patient Access Specialist I

    3 days ago

    Orlando, United States Nemours Children's Health Full time

    Job DescriptionNemours is seeking a Patient Access Specialist I (PART-TIME), to join our Nemours Children's Health team in Orlando, Florida.Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as...

  • Claims Resolution Specialist I

    4 days ago

    Orlando, United States Florida Cancer Specialists Full time

    Claims Resolution Specialist I page is loaded Claims Resolution Specialist I Apply locations United States time type Full time posted on Posted 3 Days Ago job requisition id JR13238 Date Posted: 2024-04-25 Country: United States of America Location: Florida - Remote WHY JOIN FCS At Florida Cancer Specialists & Research Institute, we believe our people are...

  • Registered Nurse Specialist I

    2 weeks ago

    Orlando, United States University of Central Florida Full time

    Registered Nurse Specialist I (TEMP)The Opportunity: The UCF Student Health Team is seeking qualified candidates for a Registered Nurse Specialist I position. The Registered Nurse Specialist I will provide professional culturally competent nursing care to patients. The Registered Nurse Specialist I will practice under the oversight of a licensed healthcare...

  • Security Specialist

    1 month ago

    Orlando, United States Darden Restaurants, Inc. Full time

    Security Specialist 1000 Darden Center Dr, Orlando FL 32837 Job Description JOB OVERVIEW:The Security Specialist is responsible for compliance with Corporate Security policies, procedures, best practices, post orders, and incident protocols in all areas of security. The Security Specialist will partner with varying teams to provide Life Safety...

  • Clinical Trials Applications Specialist I

    4 days ago

    Orlando, United States AdventHealth Full time

    **All the benefits and perks you need for you and your family** + Benefits from Day One + Paid Days Off from Day One + Student Loan Repayment Program + Career Development + Whole Person Wellbeing Resources + Mental Health Resources and Support + Pet Insurance* + Debt-free Education* (Certifications and Degrees without out-of-pocket tuition...

  • IT - Specialist I

    1 week ago

    Orlando, United States RED WHITE AND BLUE THRIFT STORE Full time

    Posted Friday, March 15, 2024 at 4:00 AM M&M Thrift Management: Red White and Blue Thrift Founded in 1968, M&M Thrift Management Company, which operates 28 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry. After being founder-family owned since its beginnings, the company was purchased in 2021 by its...

  • Registered Nurse Specialist I

    2 weeks ago

    Orlando, FL, United States University of Central Florida Full time

    Registered Nurse Specialist I (TEMP) The Opportunity: The UCF Student Health Team is seeking qualified candidates for a Registered Nurse Specialist I position. The Registered Nurse Specialist I will provide professional culturally competent nursing care to patients. The Registered Nurse Specialist I will practice under the oversight of a licensed healthcare...

  • Manager, Patient Access

    3 days ago

    Orlando, United States Nemours Children's Health Full time

    Job Description Nemours is seeking a Patient Access Manager, (Full-Time), to join our team in Orlando, Florida. This is a hybrid position. The Manager, Patient Access provides leadership, organization, planning, direction and coordinated administration of the Access Center to facilitate ease of appointment access for Nemours patient families. This position...

  • eligibility specialist i

    2 weeks ago

    Orlando, Florida, United States MyFlorida Full time

    ELIGIBILITY SPECIALIST I Date: May 15, 2024 Location: ORLANDO, FL, US, 32808 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) .Requisition No: Agency: Children and FamiliesWorking Title: ELIGIBILITY SPECIALIST I Pay Plan: Career ServicePosition Number: Salary: $35,217.00 annually/$1,354.50 bi-weekly...

  • Plasma Center Nurse, RN

    1 day ago

    Orlando, Florida, United States BioLife Plasma Services Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Netops Access Technician I-overnight

    2 days ago

    Orlando, United States Granite Telecommunications Full time

    **General Summary of Position**: As a NetOps Access Tech, you will be responsible for monitoring, troubleshooting, and maintaining our clients' access circuits to ensure optimal performance and reliability. Your expertise in broadband, T1, and mobility products will be essential in proactively identifying, resolving, and implementing appropriate solutions....

  • Registered Nurse Specialist I

    2 weeks ago

    Orlando, FL, United States University of Central Florida Full time

    The Opportunity: The UCF Student Health Team is seeking qualified candidates for a Registered Nurse Specialist I position. The Registered Nurse Specialist I will provide professional culturally competent nursing care to patients. The Registered Nurse Specialist I will practice under the oversight of a licensed healthcare provider, practice nursing...

  • Plasma Center Nurse, RN

    1 day ago

    Orlando, United States BioLife Plasma Services Full time

    By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...

  • Plasma Center Nurse

    5 days ago

    Orlando, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Customer Service I

    2 weeks ago

    Orlando, United States Blue Star Partners, LLC Full time

    Job Title: Customer Service I - Bilingual Location: Orlando, FL (100% On-site) Hours: 7:50 AM EST - 4:20 PM EST, Monday-Friday Rate: $21 - $23/hour Contract Type: Onsite Position Contract Length: 12 Months, with possible extension Job Description:The Customer Service Specialist, within the Professional Health Services, will handle inbound and outbound calls...

  • Customer Service I

    1 month ago

    Orlando, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Customer Service I - BilingualLocation: Orlando, FL (100% On-site)Hours: 7:50 AM EST - 4:20 PM EST, Monday-FridayRate: $21 - $23/hourContract Type: Onsite PositionContract Length: 12 Months, with possible extensionJob Description:The Customer Service Specialist, within the Professional Health Services, will handle...

  • Distribution Center Associate I

    3 days ago

    Orlando, United States REXEL Full time

    This Position of Distribution Center Associate will be based out of our Orlando, FL Location! Summary The Distribution Center Associate I is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and packing orders for delivery. Will be responsible for safely operating various types of material...

  • Distribution Center Associate I

    4 days ago

    Orlando, Florida, United States REXEL Full time

    This Position of Distribution Center Associate will be based out of our Orlando, FL LocationSummaryThe Distribution Center Associate I is responsible for signing for deliveries, checking in and putting away product, picking material for outgoing orders, and packing orders for delivery. Will be responsible for safely operating various types of material...