Team Lead
2 months ago
This position is responsible for providing direction and support to the department to achieve daily organizational goals ensuring responsibilities are completed by using all available resources.
Summary of essential job functions:
Direct the workflow of teams and ensure the work is accurate and complete throughout and at the end of the day
Set team goals and incentives. Coach, motivate, mentor, train, and hold team members accountable while providing support and resources to enable successful performance
Plan coverage for team member absences and back up members when volume exceeds capacity
Handle escalated customer inquiries and concerns
#hc130091
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