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Bilingual Admissions Coordinator
1 month ago
Position Overview:
We are seeking a Admissions Coordinator to join the Admissions Team at the. We are a substance use disorder treatment center that provides IOP and PHP programs for adults.
The Admissions Coordinator will play a crucial role in guiding individuals and their families through the admissions process as well as in maintaining relationship with referral sources.
Responsibilities:
Admissions
- Answer initial calls with potential clients over the phone providing information about our treatment programs, services, and admission procedures.
- Guide clients and their families through the admissions process, including paperwork, insurance verification, and consent forms.
- Collaborate with clinical staff to ensure all necessary pre-admission assessments are completed.
- Verify insurance information, communicate coverage details to clients, and assist in coordinating financial arrangements.
- Provide families with resources if not admitting in our program.
- Provide exceptional customer service to prospective clients and their families, offering support throughout the admissions journey.
Qualifications:
- Bachelor's degree in psychology, social work, counseling, or a related field preferred.
- Experience working in the behavioral health industry.
- Sales or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with professionalism.
- Strong empathy and understanding of the challenges teens and their families face when seeking treatment.
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