Bilingual Admissions Coordinator

1 month ago


Fort Lauderdale, United States Adolescent Wellness Academy Full time
Job DescriptionJob Description

Position Overview:
We are seeking a Admissions Coordinator to join the Admissions Team at the. We are a substance use disorder treatment center that provides IOP and PHP programs for adults.

The Admissions Coordinator will play a crucial role in guiding individuals and their families through the admissions process as well as in maintaining relationship with referral sources.

Responsibilities:

Admissions

  • Answer initial calls with potential clients over the phone providing information about our treatment programs, services, and admission procedures.
  • Guide clients and their families through the admissions process, including paperwork, insurance verification, and consent forms.
  • Collaborate with clinical staff to ensure all necessary pre-admission assessments are completed.
  • Verify insurance information, communicate coverage details to clients, and assist in coordinating financial arrangements.
  • Provide families with resources if not admitting in our program.
  • Provide exceptional customer service to prospective clients and their families, offering support throughout the admissions journey.

Qualifications:

  • Bachelor's degree in psychology, social work, counseling, or a related field preferred.
  • Experience working in the behavioral health industry.
  • Sales or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive and confidential information with professionalism.
  • Strong empathy and understanding of the challenges teens and their families face when seeking treatment.

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