F&B Service Manager
2 months ago
About CORE:
At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.
Position Summary:
The restaurants at CORE Club seeks a dedicated and experienced Service Manager to oversee daily operations and ensure exceptional customer service across our difference restaurant concepts & events business: including 555 Restaurant & Leo's Bar . The ideal candidate will possess strong management & people skills, a passion for hospitality with a can do attitude, and the ability to manage service staff to ensuring the highest standards of excellence.
Responsibilities & Duties:
- Support dining room team and events members during service - assist with steps of service, warmly and organically engage with guests and make sure the team is safe and secure at all times
- Supervise, schedule, train, and mentor service staff, including waitstaff, hosts, and support staff.
- Promote internal growth and professional development for our team members - we want everyone to achieve their goals
- Conduct regular staff meetings to communicate updates, expectations, and motivational messages.
- Lead daily team pre-shifts with focus on hospitality, steps of service, product knowledge.
- Prepare the dining room for service by publishing daily floor plans, menu printing and preparing daily tip sheets
- Implement and communicate new menus and promotions such as holiday and special event promotions
- Enforce established guidelines and policies of the Company
- Inspect all areas of the restaurant to ensure standards of service are maintained
- Maintain Sevenrooms for guest history on their F&B & dining preferences
- Ensure all guests receive exceptional service, addressing any complaints or concerns swiftly to maintain customer satisfaction.
- Monitor and enhance the overall dining experience by observing service flow and interacting with guests.
- Oversee the daily operations of the restaurant during assigned meal periods (breakfast, lunch, dinner, or brunch).
- Coordinate with kitchen staff to ensure seamless food service and quality.
- Develop and implement training programs for new and existing staff to uphold service standards.
- Provide ongoing feedback and performance evaluations to service team members.
- Ensure compliance with health, safety, and sanitation regulations.Conduct regular inspections to maintain a clean and safe environment for guests and staff.
- Assist in planning and executing special events, private dining, and large group reservations including execution of events.
- Performs administrative duties such as, but not limited to, scheduling, payroll, and inventory
- Respond to guest questions. Provide guest assistance, direction, and information as requested when working in public areas
- Communicate all guest information/changes to existing information to appropriate membership team in an accurate and timely manner
- Ensure appearance of team members is according to company grooming standards
- Collaborate with the Director of F&B to develop strategies for improving service and increasing sales.
Experience and Qualifications:
- 3 years' experience as service manager working in a luxury environment or similar role in restaurants or food and beverage
- Must have open availability and be able to work weekends and holidays. Including opening or closing shifts as needed.
- NYC Food Handler's Certification
- Must be able to lift and carry up to 20 lbs.
- Ability to stand for extended periods of time
- Climbing steps regularly
- Excellent communication skills, both written and verbal on English
- Very high attention to detail and extensive service knowledge
- Excellent people skills and the ability to work under pressure and with various teams
- In-depth knowledge of restaurant operations and service standards.
- Proficiency in restaurant management software and POS systems.
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