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Regional Operations Manager

3 months ago

Fountain Hill, United States Alpine Home Air Products Full time
Job DescriptionJob Description


Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.

In this pivotal role, you will spearhead the operations of our technologically advanced lead regional warehouse in our mission to bring energy-efficient heating and cooling solutions to every home. As a Warehouse Technology and Operations Manager, you will drive efficiency, uphold high standards of operational excellence, and contribute to the steady heartbeat of our organization.

Your role will also extend to becoming the guardian of exactitude, leading efforts to refine and perfect operational processes, SOPs, and inspections. You will conduct rigorous assessments and root cause analyses, proactively identifying potential issues, implementing solutions, and preventing recurrence. This drive for precision and excellence will help Alpine set new industry standards in operational excellence.

As the conductor of a symphony of technology and teamwork, you'll be at the helm of managing our warehouse activities, including receiving, handling, storing, picking, and packing, all while optimizing inventory management. You will also use your expertise in warehouse management systems to generate actionable insights on operational metrics and KPIs, ensuring seamless operations.

At Alpine, we value our people as our most significant asset. In this role, you'll not only manage a team—you'll lead them towards success. You'll be their mentor, their guide, their role model. And together, you'll help Alpine continue to excel, setting new benchmarks in operational efficiency and team performance. Your leadership will foster trust and integrity, instilling a culture of transparency and accountability, and inspiring motivation. In this role, you will actively encourage your team to contribute their unique ideas, fostering a culture of creativity and collaborative problem-solving. You will identify and develop talent, helping each team member feel valued, heard, and part of the solution.

Your role will also include eliminating roadblocks that hinder performance or efficiency. Whether these are procedural inefficiencies, technology gaps, or team alignment issues, you'll take the reins in identifying and mitigating these obstacles, fostering a smoother, more productive work environment.

Join us in building a culture of empowerment, trust, and innovation. Let's inspire each other to reach new heights, as we continue to make Alpine a symbol of excellence in the HVAC industry. Together, we can turn the ordinary into extraordinary.

Reporting Structure:

The Regional Operations Manager reports to the National Director of Warehousing. All regional warehouse employees and middle management personnel report directly to the Regional Operations Manager.

Location & Work Hours:

The Regional Operations Manager is scheduled to work on-location at our regional warehouses as required (location determined as required). Hours are variable and dependent on fluctuations in volume and business needs.

Requirements

  • Bachelor's Degree
  • Valid Driver's License
  • Ability to travel within the contiguous United States, averaging 25% of the time
  • Flexibility to work extended hours or weekends when necessary.
  • At least 3 years of management experience overseeing multi-site warehouse operations
  • Proven ability to maintain safe operations implementing regional safety training programs and ensuring compliance with all health and safety regulations
  • Demonstrated experience in managing budgets and overseeing RFQ processes, including preparing budget forecasts, monitoring expenditures, evaluating vendor proposals, and negotiating contracts to ensure cost-effective procurement
  • Proficiency in Shipping, Receiving, Warehouse, and Material Handling operations
  • Background working with LTL, truckload, and ocean/intermodal drayage carriers (drivers, dispatchers, terminals) to resolve issues in-transit
  • Expertise working with warehouse operating systems (WMS, IMS, TMS, mobile devices)
  • Proficiency in data analysis and the ability to compile and interpret complex data sets to build comprehensive Power BI reports
  • Experience in developing and implementing Key Performance Indicators (KPIs) to monitor, measure, and enhance operational efficiency and performance.
  • IT skills to troubleshoot computer/IT issues
  • Proficiency working with Microsoft and Google G-Suite
  • Experienced in writing, maintaining, and managing operations in accordance with Standard Operating Procedures (SOPs)
  • Excellent follow-up and project management skills
  • Natural urgency, advanced time management skills, and an innate sense of prioritization
  • Exceptional interpersonal communication skills
  • Experienced with recruiting, onboarding, and building retention of talent
  • Proven track record of leading a team of reporting managers and employees, including performance management, discipline, and appraisals
  • Experience leading within an a Total Quality Management (TQM) environment, background in liaising with Quality Assurance and/or external audits
  • Familiarity with employment laws and OSHA standards for general industry
  • Mechanical aptitude for handling facility maintenance matters

Benefits

  • Competitive compensation, DOE
  • Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
  • Paid educational and professional development training

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:

  1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
  2. Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow”, enabled through extreme operational competency; and
  3. Prioritizes a harmonious win for customers, team members, the company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com