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Account Manager, Client Services

3 months ago

Westborough, United States Health Plans Inc Full time
Job DescriptionJob Description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

The Account Manager (AM) is responsible for coordinating and managing the plan implementation for new clients, as well as handling the overall servicing of account issues for existing clients. For new clients, the AM will coordinate the plan implementation by producing educational materials, conducting benefit meetings, designing and communicating plan design. As the primary contact for the group representatives and brokers, the AM collaborates closely with internal staff to communicate service issues; coordinate plan building design; resolve claim payment issues; provide general account service; and provide support to Sales Manager/Director. The AM position requires significant travel as he/she conducts service meetings with each client.

In this role, you’ll also:

  • Coordinate the implementation of new groups and overall servicing of account issues for existing clients and brokers.
  • Conduct benefit meetings, producing educational materials, resolving claims/service issues.
  • Communicate with internal staff on any plan design changes, renewal changes, or other relevant information to ensure the plan runs smoothly for each client.
  • Develop all employee/employer materials.
  • Prepare reports requested by employers/brokers. Assist clients/brokers with analysis on reports.
  • Notify and assist clients/brokers with compliance and reporting requirements with respect to benefit plans federal mandates etc.

What you bring

  • Bachelor’s Degree or equivalent work experience.
  • Three to five years’ experience in client services, preferably in the healthcare industry.
  • Ability to coordinate with management as effectively as with subordinates.
  • Ability to multitask efficiently and accurately.
  • Ability to prioritize and multitask effectively.
  • Communicates effectively, both verbally and in writing.
  • Ability to work both independently and as a member of the team.
  • Ability to anticipate and understand systems interactions.
  • Must be detailed, analytical and accurate.
  • Recognize the need for follow-thru and follow-up.
  • Ability to work within specified timeframe and meet deadlines.
  • Recognize and maintain confidentiality of work materials as appropriate.
  • Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Why choose us?

  • Our space is a reflection of who we are—innovative, open and collaborative.
  • Love to get creative? We do too. Brainstorm in one of our team break-out rooms.
  • We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks.
  • Need to reenergize? Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
  • We offer our employees flexible work arrangements including remote and hybrid options (depending on the position).
  • We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities.

Benefits

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our employees:

  • Medical, Dental and Vision Coverage
  • Prescription Drug Coverage
  • Fitness Reimbursement Benefit
  • Tobacco Cessation Program
  • Employee Assistance Program
  • Flexible Spending Account & Health Savings Account
  • 401(k) and Profit-Sharing Plan
  • Quarterly Bonuses
  • Generous Paid-Time Off
  • Volunteer Days
  • Education Assistance & Professional Development Opportunities
  • ….and much much more

So, think you want to join the HPI team? We hope to hear from you

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer