Guest Service Concierge

2 weeks ago

Santa Cruz, United States Radiate Hospitality, LLC Full time
Job DescriptionJob Description

Who We Are...

Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, Radiate Hospitality is a company of 300 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, the Best Western Plus All Suites Inn is a 77-room hotel located in sunny Santa Cruz, less than a mile from the Beach. The Best Western Plus All Suites Inn welcomes employees into a lively and beach themed atmosphere. The Best Western Plus All Suites Prides itself on comfortable guestrooms, friendly service, and quality amenities.


What We Look For...

We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests.


The Key Responsibilities:

  • Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
  • Build an authentic bond with guests and create a unique experience that they will want to come back for.
  • Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
  • Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
  • Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
  • Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
  • Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
  • Listen to guest concerns, solve problems creatively and answer questions.
  • Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
  • Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

The Model Qualifications:

  • Previous front desk, reservations, and/or hospitality experience preferred.
  • Must be available to work the AM (7:00 AM - 3:00 PM) and PM (3:00 PM - 11:00 PM) shifts.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.


**Radiate Hospitality is an EOE M/F/D/V**



Job Posted by ApplicantPro

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