Guest Service Coach

3 weeks ago


Santa Cruz, United States Santa Cruz Seaside Full time

Job Summary

Under the supervision of the Operations Training Specialist, Guest Service Coaches will conduct observations and provide feedback within the guidelines of the Boardwalk's Great Guest Service Program to frontline operations staff and departments.

Unique Job Requirements

Enthusiastic and organized individual, who sets the positive tone of premier Guest Service. Enjoys the ability to observe and coach seasonal staff in great Guest Service behaviors. Able to work flexible hours, including nights and weekends. Must possess an elevated understanding of quality Guest service.?

Job Tasks

* Conduct prescribed observations for seasonal staff and departments


* Record data accurately


* Communicate well with departments when relaying information about employee observations


* Create and facilitate fun exercises to help employees have high energy, positive interactions with Guests and each other


* Partner with Boardwalk departments as needed


* Provide ongoing coaching to employees


* Live and model the 4 Simple Things by consistently being energetic and highly interactive with Guests and coworkers - even when you are not observing


* Maintain/display a high degree of enthusiasm in the park when needed, smile, and maintain a positive outlook


* Attend meetings and events to support our Guest service program



Relationships (Internal)

All levels of Santa Cruz Seaside Company employees

Relationships (External)

N/A


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