Concierge
3 weeks ago
**JOB PURPOSE**
Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.
**SCHEDULES**
With variations due to hospital site and department, this position may require censusdriven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed oncall, weekend coverage, and shift rotations.
**QUALIFICATIONS**
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
**LEVEL OF EDUCATION**
Minimum: High School Diploma or Equivalent Certificate.
Preferred: 2 years of general college coursework.
**TECHNICAL REQUIREMENTS**
Minimum: Intermediate computer skills 70% or above with Excel, Word & 35 wpm.* (effective 1/1/2017).
Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.
**YEARS OF RELATED WORK EXPERIENCE**
Minimum: 2 years of front of the house or guest service related experience
Preferred: Service experience at four diamond property or higher within less than 24 months of hire.
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