Customer Service Representative

4 months ago

Wapakoneta, United States Miller's Textile Services, Inc Full time
Job DescriptionJob Description

Miller’s Textile Services is currently hiring for a Customer Service Representative to join our Wapakoneta, Ohio location. The Customer Service Representative is responsible for accurately inputting customer account information as well as addressing customer needs in a timely and professional manner. This position is an integral part of our organization, essential to ensuring that our customers receive the best service possible. This position is required to work Monday to Friday, 7:30 am to 4:30 pm in our Wapakoneta office. Remote work is not available for this position.

At Miller’s Textile Services, we believe that by investing in people it provides them with the tools for success. We believe in hands-on training and a promote from within culture. We are continuously making improvements to better serve our employees. Our programs focus on continuously improving our employees’ lives both at work and at home and our company mission extends to the services we provide for our employees: We show up on time, do what we say, and finish what we start, and have fun doing it

What will you do?

  • Manage and create new accounts through precise data entry
  • Process special orders promptly
  • Communicates customer needs to Regional Manager and RSSR promptly
  • Creates daily customer invoicing and emails accordingly
  • Processes uniform orders
  • Responds to phone calls and emails promptly and professionally
  • Processes cancelled accounts and stops delivery
  • Work is generally performed in an office environment
  • Other related duties as assigned to support the Customer Service team

What are the minimum qualifications?

  • Must be at least 18 years old with a high school diploma or GED
  • Must be proficient in MS Outlook, Word, and Excel
  • One year of prior related work experience preferred
  • Must be capable of learning proprietary ERP system as it relates to customer service role
  • Must have proficient math skills
  • Excellent verbal and written skills
  • Must have strong attention to detail
  • Must be able to read, write, and communicate in English
  • Must be able to sit or stand at a desk for extended periods of time
  • Must be able to occasionally lift and carry up to 50 lbs
  • Must be able to pass pre-employment drug screening
  • Must be able to pass criminal background check

Why should you work for Miller’s Textile Service?

  • Competitive Pay
  • Medical, Dental, and Vision Insurance
  • Disability and Life Insurance
  • Paid holidays, paid time off, and flex time (eligible on first day)
  • 401k with company match
  • Career advancement opportunities

At Miller’s Textile Services, our focus is on delivering exceptional experiences daily to each of our customers. Miller’s Textile Services has been committed to serving the uniform, linen, and facility service needs of the Midwest for over 75 years. Our customers and employees are an extension of our family-owned business. Service may be our last name, but it is our first priority. Our promise to our customers is “We show up on time, do what we say, and finish what we start”.

Miller’s Textile Services is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

No headhunters, recruiters, or staffing agency referrals will be accepted for this role.

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