Customer Service Representative

3 weeks ago


Wapakoneta, Ohio, United States Com Net, Inc. Full time

Job Summary:

We are seeking a highly motivated and skilled Customer Service Representative to join our team at Com Net, Inc. as a Technical Support Specialist. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Key Responsibilities:

  • Provide exceptional customer service and technical support to clients via phone, email, and in-person interactions.
  • Assist in the timely resolution of technical issues and customer complaints.
  • Troubleshoot and resolve technical problems with internet, phone, and television services.
  • Enter all calls and transactions into a tracking database.

Requirements:

  • Experience in basic home networking, including Wi-Fi.
  • Experience in TCP/IP and internet applications.
  • Experience with Windows and Macintosh operating systems.
  • Ability to quickly analyze and pinpoint problems.
  • Exceptional writing and verbal communication skills.
  • Possess a positive, caring, and helpful attitude.
  • Possess excellent telephone skills.
  • Have strong team orientation.
  • Ability to work flexible hours and weekends.

Compensation and Benefits:

  • $14.50 per hour.
  • Hourly rate with monthly performance incentive bonus.
  • Quarterly internet reimbursement.


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