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Service Writer/Advisor

2 months ago

Springfield, United States Berry Tractor Full time
Job DescriptionJob Description

Berry Tractor & Equipment is a full service Komastu dealership. We sell and rent new and used Komatsu & McClosky construction equipment. Our dealership also provides parts, in house service and field service for all of your equipment needs.

Berry Tractor & Equipment – Springfield is seeking a Service Writer to join our busy dealership. Successful candidates will have mechanical aptitude, great customer service skills and a willingness to learn our business.

Responsibilities

  • Schedule all service work and provides supervision of administration and warranty
  • Take all service requests from salesmen and customers as a service writer
  • Opening and closing of service tickets
  • Answer phones and direct calls to the appropriate department
  • Communicate with Parts Department and Warehouse team for technician parts needs
  • Verify parts are entered properly on service orders
  • Assist the service manager in meeting department goals as needed
  • Greet customers and assist with unloading/loading machines
  • Communicate effectively to customers regarding technicians findings

Qualifications

  • Excellent communication skills, both verbal and written
  • Relevant experience is a plus
  • Familiarity with the inner workings of a service drive
  • Must be able to pass a drug screen

Physical Requirements

  • Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
  • Sitting most of the time
  • Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
  • Occasionally exposed to weather conditions, fumes, and loud noise

Benefits

  • Health, Vision, and Dental Insurance
  • Boot and Safety Glasses Reimbursement
  • Christmas Savings Program
  • Paid Vacation and Flex Time
  • Matching 401K Plan
  • Profit Sharing and Bonus Program
  • Short and Long-term Disability
  • Company Paid Life Insurance
  • Critical Care and Accident Insurance
  • Employee Assistance Program
  • Paid Training
  • Many opportunities for advancement (We prefer to promote from within)
  • Family friendly company

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.