Business Administrative Assistant/Assistant Property Manager

3 weeks ago

Mansfield, United States Stream Management Group LLC Full time
Job DescriptionJob DescriptionDescription:


  • Manager on duty in the Property Manager’s absence
  • Responsible for maintaining on-site hours with the property manager and staff (could include working weekend coverage)
  • Resolve all maintenance requests, handle health and safety as a priority
  • Generate and find cost savings on maintenance work orders - labor and/or material savings
  • Review all contract services for apartment deals
  • Ensure portfolio occupancy of available units is maximized
  • Keep collection low each month
  • Market all available units are available to lease
  • Create, review, and ensure clients meet minimal qualified search requirements
  • Lease renewals – covert most of them to re-renewals
  • Handle tenant interaction – incoming/outgoing calls, messages, emails, notices, etc.
  • Establish new utility accounts for properties
  • Update existing utility accounts for properties
  • Work closely with rent collection for timely results and follow-up
  • Work closely with accounting for accurate and timely property information
  • Work with Renovations / Remodels Manager for timely advertising of new units and notification on upcoming vacant units
  • Coordinate incoming occupied maintenance requests and assigning to maintenance staff
  • Timely follow-up on maintenance staff and procedures
  • Continually increase property performance and lower operating expenses
  • Act as liaison between tenants and property owners
  • Maintain properties by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies, and enforcing rules of occupancy
  • Coordinate maintenance schedule/repairs with Maintenance Lead
  • Ensure team members have the resources to thrive in their roles
  • Monitor budgets, KPIs, and motivate the staff to meet company goals and objectives
  • Respond to phone calls, texts, and e-mails in a timely fashion (24-48 hours)
  • Follow and adhere to Company policies, procedures, and guidelines
  • Willing to learn the industry and help us maintain and grow our marketplace position
  • Attend business meetings and training as required
  • Perform other administrative tasks and special projects as assigned
  • Experience (preferred or required):
  • High School Diploma required, and/or Associate’s degree preferred
  • Prior experience in property management and/or real estate management experience required
  • Ability to work in a time-sensitive role, where tasks must be addressed when received
  • AppFolio Property Management Software experience preferred
  • Strong working knowledge of Google Docs/Suite and MS Office including Word, Excel, Outlook, and PowerPoint required


NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. This job description in no way states that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor or manager in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skill, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Requirements:


  • Professional in attitude and appearance
  • Possess the ability to connect with a variety of personalities
  • Lives out Core values – Service, Teamwork, Resilience, Excellence, Accuracy, Meaningful
  • Extremely strong phone skills – high energy and passion for helping others
  • Ability to use or quickly learn real estate-specific CRM and ERP business software
  • Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
  • Someone who thinks and acts like an entrepreneur and takes an ownership mentality in all that is done in this position
  • Must be detail-oriented and helpful
  • Ability to perform accurate data entry within specified time frames
  • Ability to perform intermediate tasks in the Google Docs/Suite and/or MS Office Suite (Word, Excel, PowerPoint)
  • Outstanding written, grammar, & verbal communication skills with the ability to interact with all levels of an organization
  • Must possess excellent organization, problem-solving, and planning skills
  • Excellent time management skills and ability to adhere to schedules/deadlines
  • Must be dependable and safety-oriented
  • Self-motivated and results-driven with proven ability to succeed – wants to grow both professionally and personally
  • Ability to work some nights and weekends as needed
  • Enthusiastic about the best possible customer service for clients and customers
  • A roll up your sleeves, and all-hands-on-deck mentality to cross-functional tasks and assignments
  • Strong relationship management and the ability to drive multiple tasks to completion successfully
  • Resourceful team player and a positive “can-do” attitude
  • Ability to work in a fast-paced environment
  • Negative pre-employment drug screen and ability to pass a criminal background check
  • Good attendance record and limited travel as required


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