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Oracle Service Cloud Engineer

1 month ago

Jersey City, United States Lorven technologies Full time
Job DescriptionJob Description

Role: Oracle Service Cloud Engineer (Technical Support)

Location: Jersey City, NJ (Onsite)

Job Type: Contract

For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer.

Skills Must have

  • Bachelor's degree with 7 to 9 years of Exp range
  • Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations.
    • Agent console and CP customizations
    • Chat, Knowledge & CP interfacing with custom portals
    • Rules & Workflow Implementation
    • eMail Management
    • Custom Add-in development
    • Custom Processes development
    • REST API development
  • Sound knowledge on AJAX, HTML/CSS, PHP.
  • Conduct operational support for Oracle RightNow CRM workspaces.
  • Define, document and align user's profiles with business functions, create workspaces, and develop automated workflows.
  • Provide administrative support on a daily basis, including provisioning and de-provisioning.
  • Develop operational reports and dashboards, provide documentation of processes and procedures.
  • Troubleshooting experience in variety of technical issues.
  • Knowledge of SSO, SAML & OAUTH implementation.

Nice to have

  • Insurance domain exp.
  • Below trainings/certifications completed, is preferred
  • Oracle Service Cloud Administration
  • Oracle Service Cloud Analytics
  • Oracle Service Cloud Integration for Developers