Current jobs related to Member Experience Representative - Marion - Via Credit Union

  • Member Service Representative

    3 weeks ago

    Marion, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Wal-Mart Stores, Inc. in Marion, IL. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.Key...

  • Member Services Representative

    4 months ago

    Marion, United States Planet Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer...

  • Customer Experience Specialist

    3 weeks ago

    Marion, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Wal-Mart Stores, Inc. in Marion, IL. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.Key...

  • Account Representative

    3 months ago

    Marion, United States Keenan Davis - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offProfit sharingTraining & developmentROLE DESCRIPTION:As a Account Representative with Keenan Davis State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...

  • Insurance Account Representative

    4 months ago

    Marion, United States Jamie Daugherty - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Jamie Daugherty - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Insurance Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips...

  • Financial Services Representative State Farm Agent Team Member

    4 months ago

    Marion, United States Jamie Daugherty - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Jamie Daugherty - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Financial Services Representative State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Customer Relations Representative

    4 months ago

    Marion, United States Jamie Daugherty - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Jamie Daugherty - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations Representative - State Farm Agent Team Member with our agency, your attention to detail, dedication to client...

  • Team Member

    2 weeks ago

    Marion, North Carolina, United States Taco Bell Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at Taco Bell. As a Team Member, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key ResponsibilitiesReceive and process customer orders in a timely...

  • Customer Service Representative

    1 week ago

    Marion, Iowa, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.Key...

  • Route Sales Representative

    1 week ago

    Marion, Iowa, United States Yelloh Full time

    {"title": "Route Sales Representative", "description": "Unlock Your Potential as a Route Sales RepresentativeAt Yelloh, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Route Sales Representatives. As a key member of our sales team, you'll have the opportunity to drive our iconic...

  • Route Sales Representative

    2 weeks ago

    Marion, Iowa, United States Yelloh Full time

    {"title": "Route Sales Representative", "description": "Unlock Your Potential as a Route Sales RepresentativeAt Yelloh, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Route Sales Representatives. As a key member of our sales team, you'll have the opportunity to drive our iconic...

  • Route Sales Representative

    1 week ago

    Marion, Iowa, United States Yelloh Full time

    {"title": "Route Sales Representative", "description": "Unlock Your Potential as a Route Sales RepresentativeAt Yelloh, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Route Sales Representatives. As a key member of our sales team, you'll have the opportunity to drive our iconic...

  • Route Sales Representative

    2 weeks ago

    Marion, Iowa, United States Yelloh Full time

    {"title": "Route Sales Representative", "description": "Unlock Your Potential as a Route Sales RepresentativeAt Yelloh, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Route Sales Representatives. As a key member of our sales team, you'll have the opportunity to drive our iconic...

  • Branch Service Representative

    4 days ago

    Marion, Massachusetts, United States Taunton Federal Credit Union Full time

    Job SummaryTaunton Federal Credit Union is seeking a highly motivated and service-oriented individual to join our team as a Branch Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our members, processing financial transactions, and promoting our products and services.Key...

  • Branch Service Representative

    1 week ago

    Marion, Massachusetts, United States Taunton Federal Credit Union Full time

    Job SummaryTaunton Federal Credit Union is seeking a highly motivated and service-oriented individual to join our team as a Branch Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.Key ResponsibilitiesProcess...

  • Route Sales Representative

    1 week ago

    Marion, Iowa, United States Yelloh Full time

    {"title": "Route Sales Representative", "description": "Unlock Your Potential as a Route Sales RepresentativeAt Yelloh, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Route Sales Representatives. As a key member of our sales team, you'll have the opportunity to drive our iconic...

  • Customer Service Representative

    1 week ago

    Marion, Iowa, United States Ace Handyman Services Full time

    Customer Service Representative Job DescriptionAce Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is seeking a skilled Customer Service Representative to join their Marion office team. This role is responsible for providing exceptional customer service, sales, scheduling, operational coordination, and...

  • Customer Service Representative

    6 days ago

    Marion, Iowa, United States Ace Handyman Services Full time

    Ace Handyman Services is seeking a skilled Customer Service Representative to join their team in the Marion office. As a key member of the office team, this individual will be responsible for providing exceptional customer service, sales, scheduling, operational coordination, and administrative support. The ideal candidate will have outstanding communication...

  • Retail Customer Service Representative

    1 week ago

    Marion, Iowa, United States Michaels Stores Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Marion, Virginia, United States Food City Supermarket Full time

    Job Summary: We are seeking a highly skilled and courteous Customer Service Representative to join our team at Food City Supermarket. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide efficient and courteous service...

Member Experience Representative

3 months ago

Marion, United States Via Credit Union Full time
Job DescriptionJob DescriptionSalary: $19.00 - $23.00

Position Summary:  Via Credit Union is seeking a Member Experience Representative.  Scheduled hours are Tuesday - Thursday 8:15 - 4:30, Friday 8:15 - 5:00, and Saturday 8:15 - noon, unless otherwise specified.   The Representative provides information and service concerning the credit union and its products and available services to credit union members and potential members ensuring the highest quality of member service. 


Candidate Tip: Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails regarding your application


Mission:  People helping people achieve financial success.

Vision:  Via Credit Union is committed to member service while maintaining financial stability.

Values:

  • Honesty and Integrity
  • Service Beyond Expectations
  • People First
  • Committed to Serve
  • Foster Growth & Knowledge
  • Excellence
  • Have Fun

 

Reasonable Accommodations Statement:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 


Essential Functions:

  • Providing general and specific service-related information by phone, live chat, and all other electronic member contact points to potential and existing members concerning the Credit Union’s products, services and policies. Provides information including eligibility for membership, types of Credit Union accounts, interest rates, current dividend rates, current promotions, and branch locations and hours, and services.  
  • Educating members on use of Credit Union convenience products including online banking, mobile banking, remote deposit capture, Shared Branching, ACH, ATMs, telephone banking, debit cards, ATM cards, VISA and Phone Payments (ECM.TRAN).
  • Taking ownership of member issues to resolution, working with other departments as needed.
  • Communicates information in a manner that safeguards the Credit Union and maintains positive member relations. Escalates issues outside of authority level properly, providing all pertinent information.
  • Expertly handling routine member requests including ordering and statusing ATM, Debit cards and VISA cards, EFT and EFT transfers, automatic payment transfers, IRA & HAS transfers and withdrawals, ordering checks, processing phone payments, account balance and history information, dispersing calls as needed, and account reconciliation assistance.
  • Troubleshooting reported fraud and advising members of next steps.
  • Keeping current on policies, procedures and changes pertaining to the Retail Delivery channel by using the Intranet/Internet, e-mail and other training and information tools available. Keeps abreast of changes in general policies and procedures, products, and rates.
  • Follow established quality control practices to ensure error-free work.
  • Adhering to safety and security programs designed to minimize loss relating to fraud. Follows and contributes to effective Credit Union security by monitoring all Retail Delivery functions and ensures that member information and computer systems are always secure.
  • Following and supporting all compliance rules, regulations, and policies.
  • Ensuring that the Member Experience Center balances at the close of each day and that all calls have been answered before logging off the phones.
  • Adheres to all compliance standards set forth by Federal and State laws including, but not limited to: BSA, Money Laundering, Regulation CC and privacy of member information. Completes annual training, where applicable, to remain current with regulations and compliance procedures. Maintains and demonstrates practical knowledge of branch and/or facility security procedures to ensure the safety and soundness of the credit union.
  • Performs other duties as assigned by the Vice President of the Member Experience Center.

 

Skills & Abilities:

Education:  High School Diploma or equivalent

Experience: No prior experience required, prior contact center and Via Credit Union experience preferred; prior teller experience preferred.

Computer Skills: Basic computer experience required; exceptional telephone skills and ability to handle multiple telephone lines.


Position Expectations:

  • Demonstrate and consistently model the ViaCU brand based on the mission, vision, and values.
  • Demonstrate honesty and integrity and be seen as credible in the workplace.
  • Accept responsibility and be accountable for your actions.
  • Demonstrate ability to take care of the members’ needs while following company procedures, resolve issues in difficult situations.
  • Demonstrate and model strong interpersonal skills, maintain a positive and respective attitude.
  • The ability to formulate sound decisions using the available information.
  • Act as a role model within and outside of the department.
  • Adhere to company policies and procedures, maintaining confidentiality, and demonstrating the ability to handle sensitive matters.
  • Excellent organizational skills and initiative to improve processes.
  • Communicate regularly with department head about issues.
  • Demonstrate flexible and efficient time management, ability to work independently and prioritize work and complete within given deadlines.


Benefits Summary:

Health, Life & Disability Coverage

  • Affordable medical, dental, and vision (employer co-pay)
    • Prescription Drug Plan included in the medical insurance
    • Employee Assistance Program included in the medical insurance
  • Flexible Spending Account – Dependent Care & Unreimbursed Medical
  • Basic Life Insurance (employer paid)
  • Voluntary Life & AD&D
  • Long Term Disability (employer paid)
  • Travel AD&D (employer paid


Paid Time Off

  • Vacation
  • Sick: 72 hours annually
    • Unused hours rolled over to a Sick Bank
  • Personal: 16 hours annually
  • Free Saturday (after 1 year)
  • Holidays: 9 paid holidays
  • Community Service Day: Employer paid
  • Bereavement Pay


Financial & Retirement Planning

  • Competitive Pay
  • Annual Performance Reviews
  • Incentive Pay: Some positions qualify for incentive pay
  • 401(k):
    • Safe Harbor Non-Elective (employer paid)
    • Elective Deferral: Employee contribution, minimum of 1%
    • Company Match: Employer contribution, dollar for dollar, up to 3% of annual compensation
    • Discretionary Profit Sharing


Physical Demands:

N (Not Applicable)  Activity is not applicable to this position.

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)  Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)  Position requires this activity more than 66% of the time (5.5+ hrs/day)


Occasionally:  Stand, Reach above Shoulder, Squat or Kneel, Bend, Lift/Carry and Push/Pull 11 -100 lbs

Frequently:  Walk, Climb, Reach Outward, Bend, Lift/Carry and/or Push/Pull 11-20 lbs

Constantly:  Sit, Reach Outward, Manually Manipulate, Visual Accuity, Talk, Hear/Listen, Lift/Carry 10 lbs or less, Push/Pull 12 lbs or less

Not Applicable:  Crawl


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee may be in a fast paced, stressful environment. Some outside environmental conditions, especially while traveling to meetings, training, or meeting with members.  The noise level in the work environment is usually moderate.