Customer Service Representative

1 week ago


Marion, Iowa, United States Ace Handyman Services Full time
Customer Service Representative Job Description

Ace Handyman Services Cedar Rapids and Iowa City, a locally-owned member of the Ace Hardware family, is seeking a skilled Customer Service Representative to join their Marion office team. This role is responsible for providing exceptional customer service, sales, scheduling, operational coordination, and administrative support.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Develop and maintain strong relationships with customers to drive repeat business and referrals
  • Collaborate with the sales team to position services and meet customer needs
  • Coordinate scheduling and operational activities to ensure seamless service delivery
  • Provide administrative support to the team, including data entry and record-keeping
Requirements:
  • Excellent communication and interpersonal skills
  • Proven sales and customer service experience
  • Proficiency in technology, including CRM software and Microsoft Office
  • Basic math skills and attention to detail
  • Ability to pass a background check
Preferred Qualifications:
  • Knowledge of general housing and property components
  • Familiarity with Service Titan software
  • Experience in the trades, home improvement, or construction industry
  • Estimating and quoting skills
What We Offer:
  • Competitive hourly pay and allowances
  • Opportunities for pay increases and career growth
  • Great place to work with a friendly and supportive team
  • Paid holidays and vacation time
  • Tuition assistance and 401(k) plan
  • Classroom and on-the-job training


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