Customer Care Coordinator
1 month ago
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Are you interested in working for a company that makes a difference in peoples lives? Do you want to work for a company that values its employees and supports professional development?
A Day in the Life of a Customer Care Coordinator:
- Customer Service
- Answer incoming phone calls and respond to emails.
- Request and respond to customer feedback and reviews.
- Keep customers informed of the status of their jobs.
- Operations
- Scheduling.
- Help coordinate with office staff on job deadlines and priorities.
- Estimate incoming jobs, invoice completed jobs and deposit payments
- Follow up with contractors and insurance adjusters to obtain estimate approvals.
- Keep job database updated real-time.
What We are Looking for in You:
- Experience as an Office Manager and/or Administrative Assistant.
- Experience working with contractors and billing insurance companies a plus (but not required).
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to work efficiently and effectively in a team environment.
- Attention to detail and accuracy.
- Solid multi-tasking ability, prioritizing skills, and attention to details.
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