Billing Customer Care Specialist II
4 weeks ago
Brightspeed has an exciting opportunity for a Billing Customer Care Specialist II to join our growing team As a Billing Customer Care Specialist II, you will report to the Manager, Collections & Disputes. You will be expected to provide superior customer service and to provide prompt responses and resolutions to customer inquiries. Come help us build the best and fastest fiber-optic network in America
As a Billing Customer Care Specialist II, you will have the following duties:
Research and respond to complex customer billing disputes. Resolve disputes by following department policies and procedures. Review customer disputes and make sure proper documentation is provided to support their claim. Work closely with internal departments to gather information and validate customer disputes. Work closely with collections team to inform them of any disputes issues/trends that may impact payments/collections. Actively participate in team meetings. Actively participate in meetings with customers and account management team. Work with account management team to identify trends in dispute types. Issues applicable credits when approved and provide resolution to customer point of contact. Provide resolution to point of contact if/when dispute is denied. Follow-up on contact to internal departments when waiting for resolution assistance. Provide timely acknowledgement and updates to customer regarding dispute status. Review and understand customer contracts when applicable. Process and input incoming customer disputes into the ticketing system as needed. Additional tasks and responsibilities may be assigned by management.
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
At least two years of similar work experience Proficient in Microsoft Office Suite High attention to detail Organization skills, with an ability to stay focused and on the assigned task. Demonstrates flexibility and work collaboratively with team members to high quality service, meet customer expectations, and support business partners. Manage multiple tasks accurately and effectively while maintaining high productivity. Strong interpersonal and communication skills. Able to communicate effectively orally and in writing. Demonstrates integrity and the highest ethical standards in all aspects. Ability to learn complex systems, process quickly and be able to convey that knowledge to others.BONUS POINTS FOR:
Bachelor’s degree in Finance, Accounting, Business, or related field Telecommunications industry experience#LI-AK1
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