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Junior Account Representative

3 months ago

Atlanta, United States XTalk Prep Full time
Job DescriptionJob DescriptionDescriptionJob Description: A Junior Account Representative at XTalk Prep Consultants is responsible for managing client accounts, ensuring client satisfaction, and supporting the senior account management team. This role involves regular client communication, addressing client needs, and assisting in the development of strategies to improve client relationships and account performance. 
Key Responsibilities
Duties and Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Maintain regular communication with clients to ensure their needs are met and address any issues or concerns.
  • Assist in developing and implementing account management strategies to enhance client satisfaction and retention.
  • Collaborate with internal teams to deliver high-quality services and solutions to clients.
  • Prepare and present reports on account status and performance to senior management.
  • Support senior account managers in various tasks and projects as needed.
  • Identify opportunities for account growth and work towards achieving sales targets.

Skills, Knowledge and Expertise
Required Skills & Abilities:

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Proven experience in account management, sales, or customer service is a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively both independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Problem-solving skills and a proactive attitude.

Benefits
Benefits:

  • 401(k) retirement plan with employer matching.
  • Accidental Death & Dismemberment (AD&D) insurance.
  • Dental insurance coverage.
  • Disability insurance for financial protection.
  • Bonus opportunities for outstanding performance.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment that values creativity and innovation.